Hello,
I have a brand new WAPT installation.
The PCs accessing the self-service interface have many programs already installed. Therefore, all packages are shown as uninstalled on the self-service interface. Is it possible to verify this so that users cannot reinstall the packages and can uninstall them without having to reinstall them from the self-service interface?
Thank you in advance for your help.
Sincerely.
[RESOLVED] - Self-service packages already installed
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Self-service allows users to access a suite of software validated by the IT department, going beyond the core software mandated by the IT department.
If a user uninstalls a piece of software from the core software mandated by the IT department via self-service, the software and its configuration will reappear during the next upgrade. This is the principle of dependency and compliance management; this is how WAPT operates as expected.
Self-service enhances user convenience and adoption, not a way to circumvent the organization's Information Security Policy. It is highly effective on a very large scale, as could be the case for you.
If a user uninstalls a piece of software from the core software mandated by the IT department via self-service, the software and its configuration will reappear during the next upgrade. This is the principle of dependency and compliance management; this is how WAPT operates as expected.
Self-service enhances user convenience and adoption, not a way to circumvent the organization's Information Security Policy. It is highly effective on a very large scale, as could be the case for you.
Vincent CARDON
Tranquil IT
Tranquil IT
Hello,
thank you for your reply and clarification. I'll reread the documentation because I think I missed something. Currently, the packages available in the self-service interface don't install automatically on the machine, and some, even though already installed, are still considered uninstalled in the self-service interface.
If you have any idea why this might be happening, I'd appreciate it.
Thank you.
thank you for your reply and clarification. I'll reread the documentation because I think I missed something. Currently, the packages available in the self-service interface don't install automatically on the machine, and some, even though already installed, are still considered uninstalled in the self-service interface.
If you have any idea why this might be happening, I'd appreciate it.
Thank you.
- WAPT version installed -> Discovery 2.2
- Server OS -> Ubuntu 22.04
- Administration/package creation machine OS -> Windows Server
- Server OS -> Ubuntu 22.04
- Administration/package creation machine OS -> Windows Server
Hello,
despite reviewing the documentation, I can't find the information I'm looking for.
What's troubling me is the situation where the WAPT agent is installed on a machine that already has software installed. When the user goes to the self-service area, they see available software and can proceed with an installation (a reinstallation? overwriting the configuration files?).
Furthermore, from what I understand of your previous message, the software available in the self-service area is ALL installed when the machine reboots. However, this isn't the case for me; as long as the user doesn't choose to install it, the software isn't applied to the machine. Perhaps a configuration setting needs to be added?
I may have misunderstood how it works.
Thank you in advance for your clarification.
Best regards.
despite reviewing the documentation, I can't find the information I'm looking for.
What's troubling me is the situation where the WAPT agent is installed on a machine that already has software installed. When the user goes to the self-service area, they see available software and can proceed with an installation (a reinstallation? overwriting the configuration files?).
Furthermore, from what I understand of your previous message, the software available in the self-service area is ALL installed when the machine reboots. However, this isn't the case for me; as long as the user doesn't choose to install it, the software isn't applied to the machine. Perhaps a configuration setting needs to be added?
I may have misunderstood how it works.
Thank you in advance for your clarification.
Best regards.
- WAPT version installed -> Discovery 2.2
- Server OS -> Ubuntu 22.04
- Administration/package creation machine OS -> Windows Server
- Server OS -> Ubuntu 22.04
- Administration/package creation machine OS -> Windows Server
Let's say there's a free installation and a forced installation.
The forced installation is the configuration defined by the WAPT administrator. If a user removes software included in the forced installation via self-service, then the software uninstalled by the user via self-service will reappear on the user's computer during the next "upgrade" (usually when the computer is shut down).
If the user adds "non-forced" software to the computer via self-service, then that software will follow the WAPT update schedule. If they uninstall it, then the software will not reappear because it will not be part of a WAPT administrator's compliance rule for that computer.
The forced installation is the configuration defined by the WAPT administrator. If a user removes software included in the forced installation via self-service, then the software uninstalled by the user via self-service will reappear on the user's computer during the next "upgrade" (usually when the computer is shut down).
If the user adds "non-forced" software to the computer via self-service, then that software will follow the WAPT update schedule. If they uninstall it, then the software will not reappear because it will not be part of a WAPT administrator's compliance rule for that computer.
Vincent CARDON
Tranquil IT
Tranquil IT
Hello,
thank you for your reply. I understand better now.
Is the feature you mentioned also available in the Discovery version or only in the Enterprise version?
Unfortunately, I can't find any further information in the documentation.
Also, is it possible to prevent software from being uninstalled?
Thank you in advance for your reply.
thank you for your reply. I understand better now.
Is the feature you mentioned also available in the Discovery version or only in the Enterprise version?
Unfortunately, I can't find any further information in the documentation.
Also, is it possible to prevent software from being uninstalled?
Thank you in advance for your reply.
- WAPT version installed -> Discovery 2.2
- Server OS -> Ubuntu 22.04
- Administration/package creation machine OS -> Windows Server
- Server OS -> Ubuntu 22.04
- Administration/package creation machine OS -> Windows Server
The self-service system as I explain it is only available in the Enterprise version.
To prevent the installation of software, use "conflicts" in the control file of a parent package. If the package is installed, it will be uninstalled during the next upgrade because it conflicts with a required configuration.
Vincent CARDON
Tranquil IT
Tranquil IT
