[SOLVED] Pb Acrobat Reader DC Package

[Christophe]

Good morning,

I've noticed that since the latest version of the Acrobat Reader DC package, on all my PCs equipped with the Acrobat Pro DC version (managed with Creative Cloud), I get the following error:

Code: Select all

installation Adobe Reader MUI
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\common.py", line 4035, in install_wapt
    exitstatus = setup.install()
  File "C:\windows\TEMP\wapt1xh99cy_\setup.py", line 38, in install
  File "C:\Program Files (x86)\wapt\common.py", line 3817, in run
    return ensure_unicode(run(*arg, pidlist=self.pidlist,**args))
  File "C:\Program Files (x86)\wapt\waptutils.py", line 2126, in run
    raise CalledProcessErrorOutput(proc.returncode, cmd, ''.join(output))
waptutils.CalledProcessErrorOutput: Command '"AcroRdrDCx642200220191_MUI.exe" /sAll /msi /norestart /quiet ALLUSERS=1 EULA_ACCEPT=YES UPDATE_MODE=0 DISABLE_ARM_SERVICE_INSTALL=1 DISABLEDESKTOPSHORTCUT=1' returned non-zero exit status 1603.
Output:

CalledProcessErrorOutput: Command '"AcroRdrDCx642200220191_MUI.exe" /sAll /msi /norestart /quiet ALLUSERS=1 EULA_ACCEPT=YES UPDATE_MODE=0 DISABLE_ARM_SERVICE_INSTALL=1 DISABLEDESKTOPSHORTCUT=1' returned non-zero exit status 1603.
Output:

On PCs that do not have the Pro version of Acrobat DC, I have no installation problems.

Do you have any idea where the problem might be coming from?

- WAPT Enterprise 2.2.1.11957
- Agent version: 2.2.1.11957
- Server OS (Windows Server 2022)
- OS administration (Windows 10)

[sfonteneau]

I'm not an Adobe expert, but is there any point in installing Acrobat Reader DC if they already have Acrobat Pro DC?

[Christophe]

No, of course not, but it makes managing my network easier.
I created an office suite group with basic software like OpenOffice, Acrobat Reader, and Zoom, which I install on all PCs by default (in addition to an internet group, etc.).

Only part of the network has Creative Cloud, and not everyone has the full Adobe suite. Some only have Photoshop or InDesign, others only Acrobat Pro, and still others have the complete suite.

Since the number of PCs with Creative Cloud increases every year, I would have to reorganize my groups to remove Reader from my office suite group and remember to remove the Acrobat Reader package to avoid further issues. This solution is less practical.

Isn't there a way to include a check in the Acrobat Reader package that would detect if Acrobat Pro is already installed on the PC and prevent the Reader from being installed? (I'm not an expert in Python.)

Thank you

[Christophe]

I just noticed that your package installs Acrobat Reader DC under the name Adobe Acrobat DC (64-bit) in the Windows Add/Remove Programs list, instead of Adobe Acrobat Reader DC.

However, if I download the file from the Adobe website, it correctly identifies itself as Adobe Acrobat Reader DC (but it installs in 32-bit)!

Could this be the source of

the problem? How can I fix it?

For your information, in May-June 2022, I had no problem using both versions (Pro and Reader) with the previous package.

[sfonteneau]

The release notes website allows you to retrieve the x64 versions (which is better for a x64-based system...):

https://www.adobe.com/devnet-docs/acrob...ytwentytwo
https://ardownload2.adobe.com/pub/adobe ... 91_MUI.exe

For your problem, you have 3 solutions:

- modify the Adobe Reader package we provide to include a condition: if Acrobat Pro is installed, then there will be no errors (but you will no longer be able to duplicate it from our store without having to modify the package each time)
- Modify your home group and remove Adobe Reader from it
- Create a metapackage tis-install-adobereader-if-need, add it as a dependency of your home group, and remove adobereader from the home group

In this last case, the meta package looks like this:

Code: Select all

def install():
    if not (CONDITION ADOBE READER PRO INSTALLED):
        WAPT.install('tis-adobereader')
    else:
        print('ADOBE READER PRO installed')
    

[sfonteneau]

Have you tried manually launching AcroRdrDCx642200220191_MUI.exe on a problematic machine to see the error graphically?

[sfonteneau]

One more thing: is your computer running an up-to-date version of Windows 10?

For example, the 64-bit version won't install on Windows 7.

[Christophe]

I no longer have Windows 7, and my Windows 10 installations are up to date.

Indeed, when running it through the graphical interface, the error message is very clear (see attached image):

Thank you