Hello,
Wapt server: Linux Debian 10,
Wapt Enterprise Edition version 2.4.0.14080.
Admin console machine: Windows 11 64-bit,
console version: 2.4.0.14080.
Client machine: Windows 10 64-bit,
client machine version: 2.4.0.14080.
For the past two weeks, I've had a client machine that won't boot from the console. If I turn on the machine manually, its status is "disconnected." Therefore, it's impossible to shut it down or start it, and thus impossible to install software.
On the machine in question, when launching Wapt Self Service, I get the message "The Wapt service is not responding. It is probably not started."
I have therefore checked the Wapt service, and it is indeed started; I can stop and restart it manually (screenshots attached).
If we shut down the workstation, Wapt informs us that the "Wapt service is not running" (screenshot attached).
I haven't noticed any network issues; when I send an ICMP request to the machine, it responds.
Thinking the problem might be related to the Wake-on-LAN function, I downloaded a Wake-on-LAN utility to my PC. If I configure the workstation with this software, it boots up.
From this workstation, I can access the WAPT web server.
I tried reinstalling the WAPT agent without success.
What should I do? Have you ever encountered this type of problem?
I remain at your disposal for any further information.
Sincerely,
Michel Merle
, Tetras Formation
Message: The WAPT service is not responding
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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michel.merle
- Messages: 10
- Registration: December 13, 2022 - 2:01 PM
- Attachments
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- extinction_station.JPG (179.26 KB) Viewed 3442 times
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- service.JPG (217.43 KB) Viewed 3442 times
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- message.JPG (224.61 KB) Viewed 3442 times
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sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Hello
, could you please visit the following URL on the machine in question: http://127.0.0.1:8088/login
, could you please visit the following URL on the machine in question: http://127.0.0.1:8088/login
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michel.merle
- Messages: 10
- Registration: December 13, 2022 - 2:01 PM
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
This explains it
The URL is distributed by the local service
You can try stopping the service and starting it manually to see what happens:
to be launched in an administrator command prompt
The URL is distributed by the local service
You can try stopping the service and starting it manually to see what happens:
Code: Select all
net stop waptservice
"c:\Program Files (x86)\wapt\runwaptservice.bat" -ldebug
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michel.merle
- Messages: 10
- Registration: December 13, 2022 - 2:01 PM
Hello,
the debug output scrolls through lines and lines that cannot be stopped.
I tried sending the result to a file, but the same thing happens: the information scrolls continuously.
What should the debug output be showing?
the debug output scrolls through lines and lines that cannot be stopped.
I tried sending the result to a file, but the same thing happens: the information scrolls continuously.
What should the debug output be showing?
