Error launching services

IiscsiI · May 25, 2016 - 09:11

Good morning,

Since this morning I have been unable to launch the waptserver and waptapache services.
I have error messages in the log files

waptservice.log

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Traceback (most recent call last):
  File "C:\wapt\waptservice\waptservice.py", line 43, in <module>
    import requests
ImportError: No module named requests
2016-05-24 04:20:25,941 CRITICAL Unable to store status of update in DB : OperationalError: cannot rollback - no transaction is active
2016-05-24 04:20:26,017 CRITICAL Unable to store status of update in DB : OperationalError: cannot rollback - no transaction is active
2016-05-24 04:20:26,112 CRITICAL OperationalError: cannot rollback - no transaction is active
2016-05-24 06:20:28,022 CRITICAL Unable to store status of update in DB : OperationalError: cannot rollback - no transaction is active
2016-05-24 06:20:28,065 CRITICAL Unable to store status of update in DB : OperationalError: cannot rollback - no transaction is active
2016-05-24 06:20:28,071 CRITICAL OperationalError: cannot rollback - no transaction is active
2016-05-24 08:20:34,838 CRITICAL Unable to store status of update in DB : OperationalError: cannot rollback - no transaction is active
2016-05-24 08:20:34,884 CRITICAL Unable to store status of update in DB : OperationalError: cannot rollback - no transaction is active
2016-05-24 08:20:34,888 CRITICAL OperationalError: cannot rollback - no transaction is active
2016-05-24 09:57:16,726 ERROR Traceback (most recent call last):
  File "C:\wapt\lib\site-packages\rocket\main.py", line 143, in start
    time.sleep(THREAD_STOP_CHECK_INTERVAL)
IOError: [Errno 4] Interrupted function call

Traceback (most recent call last):
  File "C:\wapt\waptservice\waptservice.py", line 45, in <module>
    from rocket import Rocket
  File "C:\wapt\lib\site-packages\rocket\__init__.py", line 7, in <module>
    import sys
KeyboardInterrupt
2016-05-25 08:23:41,561 ERROR Traceback (most recent call last):
  File "C:\wapt\lib\site-packages\rocket\main.py", line 143, in start
    time.sleep(THREAD_STOP_CHECK_INTERVAL)
IOError: [Errno 4] Interrupted function call

nss_waptmongodb.log

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Traceback (most recent call last):
  File "C:\wapt\waptserver\mongodb\mongod.py", line 3, in <module>
    import iniparse
ImportError: No module named iniparse
C:\wapt\waptserver\mongodb\mongod.py trying to start mongodb
Traceback (most recent call last):
  File "C:\wapt\waptserver\mongodb\mongod.py", line 55, in <module>
    subprocess.check_output([sys.argv[1], '--config', sys.argv[2]])
  File "C:\wapt\lib\subprocess.py", line 567, in check_output
    output, unused_err = process.communicate()
  File "C:\wapt\lib\subprocess.py", line 791, in communicate
    stdout = _eintr_retry_call(self.stdout.read)
  File "C:\wapt\lib\subprocess.py", line 476, in _eintr_retry_call
    return func(*args)

waptserver.log

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2016-05-12 12:07:43,786 ERROR Traceback (most recent call last):
  File "C:\wapt\lib\site-packages\rocket\main.py", line 143, in start
    time.sleep(THREAD_STOP_CHECK_INTERVAL)
IOError: [Errno 4] Interrupted function call

nssm_waptserver.log

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Traceback (most recent call last):
  File "C:\wapt\waptserver\waptserver.py", line 40, in <module>
    import pymongo
ImportError: No module named pymongo

How can I "fix" Wapt without modifying the database and security keys?
Thanks in advance

IiscsiI · June 15, 2016 - 08:24

The installation was done under Windows alongside a WSUS server.
The documentation was followed to the letter, without Apache.

However, the Apache service is present, and it seems to be the source of the problem from time to time.

The only "solution" (if you can call it that) I've found is to back up the WAPT directories, uninstall it, reinstall it in the same directories, stop the WAPT services, and replace the folders with the backed-up ones (10-15 minutes in total).