Self Service package no longer works since upgrade (2.5)

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Answer
Marceld
Messages: 28
Registration: March 22, 2023 - 1:19 PM

February 19, 2024 - 12:21

Good morning,

Since the upgrade to 2.5.4.15337 (originally 2.4.0.14143), the user does not see any available packages from the "WAPT Self Service":
SSO is in place and functional (computers register correctly via Kerberos). All Kerberos tests are functional (according to the WAPT documentation)

The user launches the WAPT Self Service and gets a blank page with "No results". Their username is correctly displayed in the top left corner.

We currently only have one Self Service package rule, so it's called "Domain Users":
apps.PNG
apps.PNG (2.87 KB) Viewed 3295 times
Server configuration:
conf.PNG
conf.PNG (34.35 KB) Consulted 3295 times
The customers' perspective:
wapt.get.PNG
wapt.get.PNG (15.13 KB) Viewed 3295 times
Finally, of course everything was functional in 2.4.0.14143. The versions of wapt-get.ini and waptserver.ini are virtually identical compared before/after upgrade.

Thanks in advance.
Good day
High
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :
Contact Sfonteneau

March 5, 2024 - 12:46

Hello,

your debugging is complete and I don't see any errors.
I suggest we contact each other by phone so we can try to find the problem together.

Simon
High
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