GLPI retrieval error

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Answer
AnTho
Messages: 5
Registration: Nov 21, 2023 - 1:49 p.m.
Location: Langres

June 28, 2024 - 12:26

Good morning,

We have implemented the prod-glpi-plugin-export-to-glpi10 package to enable the upload of our IT inventory to GLPI.

GLPI version: 10.0.14
WAPT version: 2.5.5.15640 under Debian 12

The documentation allowed us to configure the package and obtain our first inventory reports on GLPI.

However, when accessing the WAPT console in the 'audit data' tab on some PCs, the following error is displayed:

GLPI audit error
GLPI audit error
2024-06-28 11_16_07-WAPTConsole Enterprise version 2.5.5.15640.png (5.19 KB) Viewed 3485 times

JSON format:

glpi.upload =
{
"hash": "failed",
"lastid": 7169009,
"output": " {\"status\":\"error\",\"message\":\"Unable to create item.\",\"expiration\":24}",
"status": "ERROR",
"synchro_date": "2024-06-28 10:24:29.242052"
}

Despite several searches and reconfigurations of the package, it was impossible to determine the fault.

If anyone has any ideas, I'd appreciate it because I'm a bit lost.

Good day
Last edited by AnTho on June 28, 2024 - 13:23, edited 1 time.
High
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :
Contact Sfonteneau

June 28, 2024 - 1:11 PM

Hello,

there seems to be a lead here:
https://forum.glpi-project.org/viewtopi ... 48#p507148

So if I understand correctly, it's a uniqueness issue (serial number or something else depending on your import rules).
High
AnTho
Messages: 5
Registration: Nov 21, 2023 - 1:49 p.m.
Location: Langres

July 1, 2024 - 12:14

Hello,

Yes, indeed, when I went to GLPI and checked the "equipment import and linking rules," I found that some old rules were either inactive or misconfigured.
We need to clean things up.

Thank you and have a good day
High
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