It's not the day!
The first WAPT server is down following the update to the latest version.
The second server has a license error!
- License.png (33.59 KB) Viewed 5325 times
[RESOLVED] License issue
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Good morning
It's not the day!
The first WAPT server is down following the update to the latest version.
The second server has a license error! It was working fine just an hour ago...
It's not the day!
The first WAPT server is down following the update to the latest version.
The second server has a license error! It was working fine just an hour ago...
Last edited by t.heroult on Jan 13, 2025 - 11:23, edited 1 time.
Server: WAPT Enterprise 2.6.1.17786 on Debian
Consoles: Windows 10 & 11
Infrastructure: Windows
Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
Consoles: Windows 10 & 11
Infrastructure: Windows
Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
Hello,
have you updated the server as well?
have you updated the server as well?
Tranquil IT
No, this server hasn't been updated yet; it's on version 2.6.0.16714.
I removed both licenses, reinstalled only the currently valid one, and it's working again.
What's strange is that until now, having both the current license AND the future license wasn't a problem...
I removed both licenses, reinstalled only the currently valid one, and it's working again.
What's strange is that until now, having both the current license AND the future license wasn't a problem...
Server: WAPT Enterprise 2.6.1.17786 on Debian
Consoles: Windows 10 & 11
Infrastructure: Windows
Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
Consoles: Windows 10 & 11
Infrastructure: Windows
Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
-
dcardon
- WAPT Expert
- Messages: 1929
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Hi Thomas,
the problem stems from a configuration bug in our management tool, which incorrectly issued licenses with the product type "Unknown WAPT Licence" instead of "WAPT Entreprise". The WAPT 2.6 console isn't correctly concatenating the two licenses, causing the issue (which wasn't a problem before). We'll fix both the console and the management tool. Thanks for the feedback.
Best regards,
Denis
the problem stems from a configuration bug in our management tool, which incorrectly issued licenses with the product type "Unknown WAPT Licence" instead of "WAPT Entreprise". The WAPT 2.6 console isn't correctly concatenating the two licenses, causing the issue (which wasn't a problem before). We'll fix both the console and the management tool. Thanks for the feedback.
Best regards,
Denis
Denis Cardon - Tranquil IT
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