PC unreachable

Questions about WAPT Server / Requests and help related to the WAPT server
Forum Rules
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Answer
dsi_oll
Messages: 14
Registration: May 14, 2025 - 09:11

September 1, 2025 - 1:41 PM

Good morning,
Since installing the latest version, all the PCs in my network appear unreachable.
In the access.log file, I have this kind of message

Code: Select all

192.168.0.1 - NONE - [01/Sep/2025:13:36:47 +0200] "HEAD /wapt/Packages HTTP/1.1" 200 0 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:47 +0200] "GET /api/v3/get_ad_ou_split HTTP/1.1" 200 305 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:47 +0200] "POST /api/v3/hosts HTTP/1.1" 200 28965 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:47 +0200] "GET /api/v3/host_data?field=installed_packages&uuid=desktop-t57l0jn.ollioules.fr HTTP/1.1" 200 2993 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:47 +0200] "GET /licences.json HTTP/1.1" 200 2 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:47 +0200] "GET /api/v3/get_current_user_acls HTTP/1.1" 200 78 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:48 +0200] "GET /api/v3/reported_managed_hosts_count HTTP/1.1" 200 28 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:48 +0200] "HEAD /wapt/Packages HTTP/1.1" 200 0 "-" "waptconsole/2.6.0.17392W"
192.168.0.1 - NONE - [01/Sep/2025:13:36:49 +0200] "GET /api/v3/host_data?field=installed_packages&uuid=pc1240.ollioules.fr HTTP/1.1" 200 3533 "-" "waptconsole/2.6.0.17392W"
Thanks in advance.
Best regards,
Fabien

Latest version on Windows server
High
User avatar
blemoigne
Messages: 178
Registration: July 17, 2020 - 11:29

September 1, 2025 - 2:03 PM

Hello,
we would need the Waptservice logs for the problematic agents.
Best regards,
Bertrand
High
dsi_oll
Messages: 14
Registration: May 14, 2025 - 09:11

September 4, 2025 - 8:40 AM

Here is an example:

Code: Select all

2025-09-04 08:37:12,861 [waptws SocketIOClient 2756] WARNING Exception ConnectionError('One or more namespaces failed to connect'), waiting 60s before retrying
2025-09-04 08:38:12,879 [wapttasks SocketIOClient 2756] INFO Socketio connection params have changed. Socketio needs reconnect
2025-09-04 08:38:12,879 [wapttasks SocketIOClient 2756] INFO Creating socketio client: https://waptsrv.contoso.com:443 client auth cert: ('C:\\Program Files (x86)\\wapt\\private\\oll-appli.contoso.com.crt', 'C:\\Program Files (x86)\\wapt\\private\\oll-appli.contoso.com.pem') proxies: None verify_cert: False
2025-09-04 08:38:12,879 [wapttasks SocketIOClient 2756] INFO Connecting Socketio to https://waptsrv.contoso.com:443
2025-09-04 08:38:14,132 [waptws Thread-3347 7208] WARNING WebSocket connection was closed, aborting
2025-09-04 08:38:14,132 [waptws SocketIOClient 2756] WARNING Exception ConnectionError('One or more namespaces failed to connect'), waiting 60s before retrying
2025-09-04 08:39:14,144 [wapttasks SocketIOClient 2756] INFO Socketio connection params have changed. Socketio needs reconnect
2025-09-04 08:39:14,144 [wapttasks SocketIOClient 2756] INFO Creating socketio client: https://waptsrv.contoso.com:443 client auth cert: ('C:\\Program Files (x86)\\wapt\\private\\oll-appli.contoso.com.crt', 'C:\\Program Files (x86)\\wapt\\private\\oll-appli.contoso.com.pem') proxies: None verify_cert: False
2025-09-04 08:39:14,144 [wapttasks SocketIOClient 2756] INFO Connecting Socketio to https://waptsrv.contoso.com:443
2025-09-04 08:39:15,265 [waptws Thread-3350 7428] WARNING WebSocket connection was closed, aborting
2025-09-04 08:39:15,265 [waptws Thread-3349 5868] WARNING WebSocket connection was closed, aborting
2025-09-04 08:39:15,265 [waptws SocketIOClient 2756] WARNING Exception ConnectionError('One or more namespaces failed to connect'), waiting 60s before retrying
High
User avatar
dcardon
WAPT Expert
Messages: 1929
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :
Contact dcardon

September 4, 2025 - 9:06 AM

Hello Fabien,

which version did you upgrade from? Version 2.4, 2.5, or 2.6.0.x?

Do you have filtering firewalls with wildcard certificates for SSL interception?

Are the agents correctly configured for HTTPS?

Regards,

Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
High
dsi_oll
Messages: 14
Registration: May 14, 2025 - 09:11

September 4, 2025 - 10:11

Hello Denis and thank you for taking the time to read my problem.
dcardon wrote: ↑Sep 4, 2025 - 9:06 AM Hello Fabien,

which version did you upgrade from? Version 2.4, 2.5, or 2.6.0.x? From 2.6.0.x.

Do you have filtering firewalls with wildcard certificates for SSL interception? No.

Are the agents correctly configured for HTTPS? How can I verify this?

Best regards,

Denis
High
User avatar
blemoigne
Messages: 178
Registration: July 17, 2020 - 11:29

September 5, 2025 - 5:26 PM

Good morning,
The WAPT server's HTTPS certificate should be checked:

Code: Select all

/opt/wapt/waptserver/ssl/cert.pem
Is this a commercial certificate or one from your PKI? If so, does the cert.pem file contain the complete chain (certificate + any intermediate CAs + Root CA)?
Are the agents correctly verifying this certificate? (verify_cert parameter in the wapt-get.ini file)?
Are the wapt_server and repo_url properties of the wapt-get.ini file correctly set to https?

Best regards,
Bertrand
High
dsi_oll
Messages: 14
Registration: May 14, 2025 - 09:11

September 8, 2025 - 9:43 AM

Indeed, I think that's where the problem lies.
I'm using a Windows server, and the SSL certificate is located in the nginx folder. Was this folder automatically generated by WAPT?
Can I renew it?

Is the certificate that appears on this line in the server configuration the same one that should be in the verify cert path?

Code: Select all

clients_signing_key = c:\wapt\conf\ca-WAPTSRV.XXX.fr.pem
clients_signing_certificate = c:\wapt\conf\ca-WAPTSRV.XXX.fr.crt
Thanks in advance
High
Answer

Return to "WAPT Server"


  • To go further with WAPT