[RESOLVED] certificate

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Catherine
Messages: 16
Registration: March 26, 2026 - 4:16 PM

April 1, 2026 - 3:29 PM

Hello,

I'm having trouble with the wapt_private_admin certificate. It says there's a red cross on it. To re-sign it, do I need to log back into the console as an admin and sign in again, or can another admin agent re-sign it? I'm a bit lost when it comes to certificates.

Thank you in advance.
Have a good day
User avatar
blemoigne
Messages: 178
Registration: July 17, 2020 - 11:29

April 22, 2026 - 10:42

Hello,
we're having trouble understanding the problem. Could you please provide screenshots showing the apparent symptoms?
Catherine
Messages: 16
Registration: March 26, 2026 - 4:16 PM

April 22, 2026 - 11:24

Hello,
I apologize for the delay in responding to your question.
We submitted a support ticket to Wapt, and they resolved the issue.

However, may I share a screenshot of a problem I'm experiencing on a PC?
User avatar
blemoigne
Messages: 178
Registration: July 17, 2020 - 11:29

April 22, 2026 - 11:28

I'm marking this as resolved, but you can post a new message.
Best regards,
Bertrand
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