Remote assistance

Share your tips or issues concerning the WAPT Console or WAPT Agent here
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Spardhas
Messages: 3
Registration: August 21, 2019 - 11:08

August 21, 2019 - 11:21

Good morning,

We use remote assistance on our network. From Wapt, I'm getting an error on certain workstations:
No IP addresses are accessible for this machine. Check the firewall, routes, and the status of the remote service.
However, when I use the feature directly (without going through Wapt), these same devices connect normally.
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

August 21, 2019 - 12:19

By default, wapt waits 200 milliseconds for the machine to respond.

If the machine does not respond...
Spardhas
Messages: 3
Registration: August 21, 2019 - 11:08

August 21, 2019 - 12:46

The error message is instantaneous.
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sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

August 21, 2019 - 2:29 PM

Indeed, 200 milliseconds is very fast ^^

We should look into increasing this time in Wapt
Spardhas
Messages: 3
Registration: August 21, 2019 - 11:08

August 21, 2019 - 2:48 PM

And how do I do that? :roll:
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sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

August 21, 2019 - 7:07 PM

It seems to me that this is not configurable at the moment.
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