Hello everyone,
I'm trying unsuccessfully to set up Self-Service for my users, but I'm encountering a rather annoying problem... I can't log in with my domain users' credentials.
When I launch the application and enter my credentials, I get the message "Incorrect username or password," even though I'm using the correct credentials to log in.
I've done some tests in the past where it worked perfectly. And now... I'm stuck.
If anyone could point me in the right direction, I'd be very grateful.
Thanks in advance.
Thomas
Unable to log in to SelfService
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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kguerineau
- Messages: 26
- Registration: March 6, 2018 - 4:28 PM
Hello,
did you deploy a self-service package before launching the self-service?
Have a good evening.
did you deploy a self-service package before launching the self-service?
Have a good evening.
