package installation problem

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jkerneur
Messages: 1
Registration: March 11, 2021 - 10:58

September 21, 2021 - 12:06 PM

- Installed WAPT version (1.8.2)
- Server OS (Linux) and version (ubuntu 20.04 LTS)
- Operating system of the administration/package creation machine (Windows 10)


Good morning,

We deployed WAPT 1.8.2 Community on our network. The tool works correctly and we were able to create our own packages.

However, we are encountering a problem with a package we created.

Originally, it was an .exe generated by the ESET console which deployed an agent and the antivirus.

The deployment went well and the antivirus and agent installed correctly on the machine.
However, WAPT continues to reinstall it on the machine.
The logs show that wapt considers the package not to be installed.
Is there a setting or key that allows an installation to be acknowledged?
Here is the error message that the console is giving me:

Code: Select all

Installing me-eset-security_V2(=7.2.1266.0-2)

Installing me-eset-security_V2(=7.2.1266.0-2)


Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1892, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 653, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1126, in _run
    self.result.get('errors',[])))
Exception: Erreur lors de l'installation de [u'me-eset-security_V2(=7.2.1266.0-2)']: erreurs dans les paquets [[PackageRequest(package=u'me-eset-security_V2',version=(Version('7.2.1266.0'), 2),architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],target_os=[u'windows'],min_os_version=Version('10.0.19042'),max_os_version=Version('10.0.19042')), PackageEntry(u'me-eset-security_V2',u'7.2.1266.0-2' maturity=u'PROD'), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4957, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3965, in install_wapt\n    raise e\nCalledProcessErrorOutput: Command \'"ESMC_Installer_x64_fr_FR.exe" --silent --accepteula\' returned non-zero exit status 5002.\nOutput:\n']]

Exception: Erreur lors de l'installation de [u'me-eset-security_V2(=7.2.1266.0-2)']: erreurs dans les paquets [[PackageRequest(package=u'me-eset-security_V2',version=(Version('7.2.1266.0'), 2),architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],target_os=[u'windows'],min_os_version=Version('10.0.19042'),max_os_version=Version('10.0.19042')), PackageEntry(u'me-eset-security_V2',u'7.2.1266.0-2' maturity=u'PROD'), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4957, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3965, in install_wapt\n    raise e\nCalledProcessErrorOutput: Command \'"ESMC_Installer_x64_fr_FR.exe" --silent --accepteula\' returned non-zero exit status 5002.\nOutput:\n']]
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1892, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 653, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1126, in _run
    self.result.get('errors',[])))
Exception: Erreur lors de l'installation de [u'me-eset-security_V2(=7.2.1266.0-2)']: erreurs dans les paquets [[PackageRequest(package=u'me-eset-security_V2',version=(Version('7.2.1266.0'), 2),architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],target_os=[u'windows'],min_os_version=Version('10.0.19042'),max_os_version=Version('10.0.19042')), PackageEntry(u'me-eset-security_V2',u'7.2.1266.0-2' maturity=u'PROD'), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4957, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3965, in install_wapt\n    raise e\nCalledProcessErrorOutput: Command \'"ESMC_Installer_x64_fr_FR.exe" --silent --accepteula\' returned non-zero exit status 5002.\nOutput:\n']]
And here's what the audit revealed:

Code: Select all

Auditing me-eset-security_V2(=7.2.1266.0-2)


Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1892, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 653, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1209, in _run
    self.result.append(u'%s: %s' % (package,self.wapt.audit(package,force = self.force)))
  File "C:\Program Files (x86)\wapt\common.py", line 6558, in audit
    raise Exception('Package %s is not installed' % package)
Exception: Package me-eset-security_V2(=7.2.1266.0-2) is not installed

Exception: Package me-eset-security_V2(=7.2.1266.0-2) is not installed
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1892, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 653, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1209, in _run
    self.result.append(u'%s: %s' % (package,self.wapt.audit(package,force = self.force)))
  File "C:\Program Files (x86)\wapt\common.py", line 6558, in audit
    raise Exception('Package %s is not installed' % package)
Exception: Package me-eset-security_V2(=7.2.1266.0-2) is not installed
Thank you in advance for your feedback.

Greetings
High
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