Tranquil IT Forum

Elminio wrote: ↑March 30, 2018 - 12:53
root:ERROR for C:\private\wapt-private.pem: Unable to load key C:\private\wapt-private.pem

This key is used during packet signing.
Either this file does not exist on the machine where you are trying to sign the package (or the machine configuration)
Either the password you provide for this key is not correct.

You can check in waptconsole / Tools menu / Preferences / "Verify associated key" button next to the path to your personal certificate (i.e., the one you use for signing packages).

In wapt 1.5, the RSA key (in your case C:\private\wapt-private.pem) must be password protected (encrypted).
This wasn't the case in WAPT 1.3. If you kept the private key you had in 1.3, you must encrypt it with a password (Tools menu / Change private key password / Leave the old password field blank).

I checked the associated key, it's successful!
The crt and pem files are in private.

The WAPT files were imported but encountered errors during deployment.
The Tranquil.it files imported and deployed without any problems.

I tested two different solutions for importing my packages, and both work.
- I followed the minimal procedure for updating the server, so I imported the packages from the private repository
. - I prepared and uploaded my package using `wapt-get build-upload`, and the transfer to the server is successful.
However, during package installation, the package UUID and my package fail to install (Exception: Error during installation...).

Elminio, please call us at 0240975755 to subscribe to a personalized support offer that will allow both you and us to delve deeper into the details of your current and personal situation.

If, after a while, the answers that TIS contributes to the software documentation are not suitable for this forum, outside of the official documentation, it means there is a specific issue with your network that needs to be identified and addressed individually.

Sincerely,

Vincent