Tranquil IT Forum

Hello,

I'm having trouble installing the Flash Player 29.0.0.113-5 package on some machines.

Here's the error message:
install_flash_player_29_plugin.msi already installed. Skipping msiexec
Installing flash for internet explorer if < win10
CalledProcessErrorOutput: Command 'msiexec /norestart /q /i "install_flash_player_29_active_x.msi" ' returned non-zero exit status 1603.
Output:

The package is installed correctly, but the error is displayed in the console.

I should mention that most of the time the installation goes smoothly, but on some identical machines, nothing works.

Any ideas? Thanks in advance.

For your information: WAPT 1.5.1.21 on Windows Server 2012 R2

Hello PPE,

PPE wrote: ↑March 26, 2018 - 2:56 PM I'm having trouble installing the Flash Player 29.0.0.113-5 package on some machines.

Here's the error message:
install_flash_player_29_plugin.msi already installed. Skipping msiexec
Installing flash for internet explorer if < win10
CalledProcessErrorOutput: Command 'msiexec /norestart /q /i "install_flash_player_29_active_x.msi" ' returned non-zero exit status 1603.
Output:

The package is installed correctly, but the error is reported in the console.

I should mention that most of the time, the installation goes smoothly, but on some identical machines, nothing works.

Any ideas? Thanks in advance.

For your information: WAPT 1.5.1.21 on Windows 2012 R2

We received reports in version 1.5.1.21 of packages being reinstalled even though they were already installed (Windows error code 1603 corresponds to a package already installed or a permissions issue). We have implemented a fix for this. You can keep an eye out for the release of version 1.5.1.22, which should be coming soon and includes several fixes for minor issues that have been reported to us since then.

Sincerely,

Denis

Hello,

Unfortunately, I'm still having the same problem on some machines after updating to 1.5.1.22

, and always with the same package...

On the machine with the error, can you launch the installation of install_flash_player_29_active_x.msi?

The error should display more information when launched manually.

This is clearly a common error with Flash:

https://helpx.adobe.com/flash-player/kb ... -sccm.html

I'm a little hesitant to automate the method described in the link...

sfonteneau wrote: ↑March 29, 2018 - 6:52 PM This is clearly a common error with Flash:

https://helpx.adobe.com/flash-player/kb ... -sccm.html

I'm a little hesitant to automate the method indicated in the link...

We have the same issue with Flash Player; this happens when it's already been installed (manually or via GPO/Scripts when it's an Active Directory server). Once that registry key is removed, it should work without any problems

Yes, deleting the registry key works.
It would be great if we could avoid this error during installation...

Anyway, I'm marking the issue as resolved.