Tranquil IT Forum

Hello,

I'm having a problem with the latest Windows 10 workstations I deployed in my organization. The agent installation goes smoothly, the workstation appears correctly in the console, but immediately switches to "UNREACHABLE." After some research, I have the following information:
- The WAPTservice is paused, and when I try to restart it, I get the error "Windows could not start the service... The service did not return an error..."
- I launched debug mode (waptpython waptservice\waptservice -l debug), and my workstation then communicates correctly with the server (contact, deployment, etc.).
- I restart the workstation, and the same problem persists.

I tested with the Windows firewall and antivirus disabled, and the problem remains.

Has anyone else encountered this kind of problem?

Thank you

Have a good day.

David

What version of Wapt

is it? Is the nssm.exe file present?

Hello,

I'm still on version 1.3.8.2.

Yes, the nssm.exe file is present.

Thanks,

David

You need to upgrade to version 1.5; this problem has been resolved

Okay, I'll do the update quickly.

Thanks

Have a good day,

David.