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Problem with customer inventory retrieval 1.5 > 1.6

Published: November 12, 2018 - 5:22 PM
by xxDimxx
Hello,

- Installed WAPT version (1.6.2.7)
- Server OS (Debian 9)
- Administration/package creation machine OS (Windows 10 - 1803)


I am contacting you because I am experiencing difficulties with some clients following the update from 1.5.1.26 to 1.6.2.7.

I have noticed that some clients whose wapt directory is installed in the root of C are still displayed as version 1.5.1.26 in the console.

When I connect to a machine affected by this problem, the wapt client is indeed running the latest version (1.6.2.7) and the package updates complete correctly.

However, no information seems to be sent to or updated on the server, and therefore not in the console.

Do you have a solution to fix the problem other than uninstalling the WAPT client located in the root of C: and then reinstalling it via GPO in C:\Program Files (x86)\?

Thank you in advance.

Sincerely,

xxDimxx.

Re: Problem with customer inventory retrieval 1.5 > 1.6

Published: November 12, 2018 - 5:42 PM
by sfonteneau
For more debugging:

Code: Select all

"C:\Program Files (x86)\wapt\runwaptservice.bat" ldebug

Re: Problem with customer inventory retrieval 1.5 > 1.6

Published: November 12, 2018 - 7:36 PM
by xxDimxx
Good morning,

Thank you for your feedback.

Here is the message I get on a machine experiencing the problem:
"C:\wapt\runwaptservice.bat" ldebug
The WAPTService service is stopping.
The WAPTService service has been stopped.

Get packages index
99 package(s) in repository
The system is up to date
2018-11-12 19:33:51,963 WARNING Host on the server is not known or not known under this FQDN name (known as None). Trying to register the computer...
2018-11-12 19:33:59,568 CRITICAL Error on server:
InternalError("ERROR: The transaction is canceled, commands are ignored until the end of the transaction block",)
2018-11-12 19:33:59,569 CRITICAL Unable to update server status: Error on server:
InternalError("ERROR: The transaction is canceled, commands are ignored until the end of the transaction block",)
Best regards,

xxDimxx