Tranquil IT Forum

Published: **August 22, 2019 - 4:53 PM**

Good morning,

I had installed Chrome version 74 using the TIS-Chrome package. When downloading and deploying the latest version (76.0), I get an error message every time

Can you help me please? Even if I force the installation, uninstall via the console, and reinstall, it doesn't work. The only thing that works is uninstalling it physically on the computer, and then the installation works after shutting down.

THANKS

Code: Select all

Installing there-chrome
Installing there-chrome(=76.0.3809.87-3)
installing tis-chrome
File C:\Program Files (x86)\Google\Chrome\Application\chrome.exe version is : 76.0.3809.100 
Paquet version is : 76.0.3809.87 
------ SKIP ------
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1587, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 551, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1009, in _run
    self.result.get('errors',[])))
Exception: Erreur lors de l'installation de [u'there-chrome']: erreurs dans les paquets [[PackageRequest(package=u'there-chrome',architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],min_os_version=Version('10.0.15063'),max_os_version=Version('10.0.15063')), PackageEntry(u'there-chrome',u'76.0.3809.87-3' architecture=u'x64'), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4803, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3901, in install_wapt\n    raise e\nEWaptException: The uninstall key: {86B1D736-F1F4-3367-9B39-C2E176B68239} has not been found in system registry after software installation.\n']]

Exception: Erreur lors de l'installation de [u'there-chrome']: erreurs dans les paquets [[PackageRequest(package=u'there-chrome',architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],min_os_version=Version('10.0.15063'),max_os_version=Version('10.0.15063')), PackageEntry(u'there-chrome',u'76.0.3809.87-3' architecture=u'x64'), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4803, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3901, in install_wapt\n    raise e\nEWaptException: The uninstall key: {86B1D736-F1F4-3367-9B39-C2E176B68239} has not been found in system registry after software installation.\n']]
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1587, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 551, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1009, in _run
    self.result.get('errors',[])))
Exception: Erreur lors de l'installation de [u'there-chrome']: erreurs dans les paquets [[PackageRequest(package=u'there-chrome',architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],min_os_version=Version('10.0.15063'),max_os_version=Version('10.0.15063')), PackageEntry(u'there-chrome',u'76.0.3809.87-3' architecture=u'x64'), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4803, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3901, in install_wapt\n    raise e\nEWaptException: The uninstall key: {86B1D736-F1F4-3367-9B39-C2E176B68239} has not been found in system registry after software installation.\n']]

Published: **August 23, 2019 - 11:02**

Good morning,
You need to check that the uninstallation key is correct.
Because the error indicates that this is not the case.
For help: https://www.thewindowsclub.com/a-third- ... in-windows

The key that's causing the problem:

Code: Select all

{86B1D736-F1F4-3367-9B39-C2E176B68239}

If it's not working properly, it might be due to a change on the Chrome side with the new version.

Published: **August 23, 2019 - 11:30**

Yes, that's what I thought, but I don't understand. Shouldn't Tranquil IT have displayed it in the code (it's an official package)? How do I add a line for it?

Published: **August 23, 2019 - 11:52**

I think the best thing to do for now is to wait for a package update if the problem is recurring for other people.
Otherwise, you'll need to create an uninstaller package.

Published: **August 23, 2019 - 6:27 PM**

Hello,

there was indeed an error in the Chrome package.

The error only appears in certain cases.

I've just fixed the package!

Simon

Published: **August 24, 2019 - 12:59**

That looks good indeed.

Thank you

Tranquil IT Forum

Error installing package tis-chrome

Error installing package tis-chrome

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Re: Error installing tis-chrome package

Re: Error installing tis-chrome package

Re: Error installing tis-chrome package