Tranquil IT Forum

Hello,

Wapt is installed on my computer (Windows 10). When I start Wapt session setup, a window appears: "Python could not be properly initialized."

I can't see which version of Wapt is installed, since it won't launch.

My company's IT support doesn't seem to have a solution. Could someone please help me?

I realize I'm not providing much information, but I'm just a regular user looking for a solution in an area I don't understand at all.
Thanks in advance

Hello,
which version do you have? (Check in Programs and Features.)
It could be a conflict with another Python installation on your computer.
Do you have another Python installation (for example, Python 3), especially one installed from the Microsoft Store?
Normally, Wapt is forced to use its own Python interpreter, but it's not an exact science.

Hello,

I have version 1.7.3.5.

I think you're right, the problem appeared when I installed Python 3... I imagine there must be a procedure to follow to point WAPT to the correct interpreter?

Thank you for your help.

Hello,

this request has been tagged as resolved, but I would like to know how because I just deployed WAPTAgent Enterprise 1.7.4.6232 on a developer's machine who already had Python tools, and the same window appears when starting Wapt session setup: Python could not be properly initialized.

Python tools displayed in the workstation inventory:

Python 3.6.8 Add to Path (64-bit) 3.6.8150.0
Python 3.6.8 Core Interpreter (64-bit) 3.6.8150.0
Python 3.6.8 Development Libraries (64-bit) 3.6.8150.0
Python 3.6.8 Documentation (64-bit) 3.6.8150.0
Python 3.6.8 Executables (64-bit) 3.6.8150.0
Python 3.6.8 pip Bootstrap (64-bit) 3.6.8150.0
Python 3.6.8 Standard Library (64-bit) 3.6.8150.0
Python 3.6.8 Tcl/Tk Support (64-bit) 3.6.8150.0
Python 3.6.8 Test Suite (64-bit) 3.6.8150.0
Python 3.6.8 Utility Scripts (64-bit) 3.6.8150.0
Python 3.7.4 Add to Path (64-bit) 3.7.4150.0
Python 3.7.4 Core Interpreter (64-bit) 3.7.4150.0
Python 3.7.4 Development Libraries (64-bit) 3.7.4150.0
Python 3.7.4 Documentation (64-bit) 3.7.4150.0
Python 3.7.4 Executables (64-bit) 3.7.4150.0
Python 3.7.4 pip Bootstrap (64-bit) 3.7.4150.0
Python 3.7.4 Standard Library (64-bit) 3.7.4150.0
Python 3.7.4 Tcl/Tk Support (64-bit) 3.7.4150.0
Python 3.7.4 Test Suite (64-bit) 3.7.4150.0
Python 3.7.4 Utility Scripts (64-bit) 3.7.4150.0
Python Launcher 3.7.6762.0

I see in our system that you have support for your WAPT Enterprise version.

Could you please contact us directly so we can look into this together?

Simon