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[RESOLVED] PC STATUS DISCONNECTED

Published: February 24, 2020 - 9:00 PM
by Kavinus
Hello,

In the console, some workstations are displaying the status "DISCONNECTED" even though they are reachable (ping OK).
Therefore, I cannot check for updates or launch installations.
However, I can connect remotely to the workstations without any problem.
Any ideas?

- Installed WAPT version: 1.8.1.6742 (Enterprise)
- Server OS (Debian 10 Buster)
- Administration/package creation machine OS (Windows 10 v19.09)

Kavx

Re: PC DISCONNECTED STATUS

Published: February 25, 2020 - 10:11 AM
by agauvrit
Is the WAPT service running on the workstation?

The green "dot" indicates the connectivity status of the WAPT service; if it is down or misconfigured, it cannot connect to the server and consequently the dot changes to DISCONNECTED status

To attempt a service restart

Code: Select all

net stop waptservice
net start waptservice

Re: PC DISCONNECTED STATUS

Published: February 26, 2020 - 9:23 PM
by Kavinus
Thanks for your feedback, "agrauvit".

It worked for most of the computers, but the problem persists for some.
There are some that don't have the "empty column" indicator at all.

Thanks for your help.