Tranquil IT Forum

Published: **April 14, 2020 - 6:24 PM**

Good morning,
I'm having trouble on about ten of my 300 connected computers (Windows 10). The Adobe Reader package won't install, and I'm not sure why. Here's the error message. Any ideas?

Code: Select all

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1744, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 619, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1085, in _run
    self.result.get('errors',[])))
Exception: Erreur lors de l'installation de [u'sof-adobereader']: erreurs dans les paquets [[PackageRequest(package=u'sof-adobereader',architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],min_os_version=Version('10.0.10586'),max_os_version=Version('10.0.10586')), PackageEntry(u'sof-adobereader',u'2020.6.20042-42' ), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4901, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3911, in install_wapt\n    raise e\nWindowsError: [Error 2] Le fichier sp\xdacifi\xda est introuvable\n']]

Exception: Erreur lors de l'installation de [u'sof-adobereader']: erreurs dans les paquets [[PackageRequest(package=u'sof-adobereader',architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],min_os_version=Version('10.0.10586'),max_os_version=Version('10.0.10586')), PackageEntry(u'sof-adobereader',u'2020.6.20042-42' ), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4901, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3911, in install_wapt\n    raise e\nWindowsError: [Error 2] Le fichier sp\xdacifi\xda est introuvable\n']]
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1744, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 619, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1085, in _run
    self.result.get('errors',[])))
Exception: Erreur lors de l'installation de [u'sof-adobereader']: erreurs dans les paquets [[PackageRequest(package=u'sof-adobereader',architectures=[u'x64'],locales=['fr'],maturities=[u'PROD'],min_os_version=Version('10.0.10586'),max_os_version=Version('10.0.10586')), PackageEntry(u'sof-adobereader',u'2020.6.20042-42' ), u'Traceback (most recent call last):\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 4901, in install\n    force=force\n  File "C:\\Program Files (x86)\\wapt\\common.py", line 3911, in install_wapt\n    raise e\nWindowsError: [Error 2] Le fichier sp\xdacifi\xda est introuvable\n']]

Published: **April 14, 2020 - 6:31 PM**

Can you provide the package installation logs?

Click on a machine with an error, click on the package with the error, and in the panel below, select "Package Installation Log".

Published: **April 15, 2020 - 12:30 PM**

It seems that setup.py is trying to call a file that doesn't exist, perhaps deleted by an antivirus program... Could you also check your antivirus logs?

Published: **April 15, 2020 - 6:23 PM**

Hello,
I don't see anything deleted by the antivirus. I temporarily disabled the antivirus and restarted the installation, but I'm still getting an error message.
I tried installing the .exe and .msp files directly on the machine via the command line, and I didn't have any problems.
Strange.

Published: **April 15, 2020 - 6:53 PM**

Could you try running the installation locally with a wapt-get install -l debug sof-adobereader in an elevated console on a machine where it doesn't work?

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