Tranquil IT Forum

Hello,

I'm working with WAPT Enterprise version 1.8.2. The WAPT server is running Windows.
I'm a complete beginner with WAPT.

I installed a WAPT agent on a Windows 7 Pro PC. I then manually updated the Windows version (without going through WAPT).

The WAPT console still displays Windows 7 Pro as the operating system.

I should mention that the time of the last contact between the WAPT server and the agent is correctly recorded, but the
PC is considered "Disconnected" (I don't know why).

Thank you in advance for your help.

The complete inventory isn't sent with every connection.
What's sent regularly are software, updates, packages, and other dynamic information (network, etc.).

To get an accurate, up-to-date view, you need to request an inventory update from the console (context menu on the machine / Refresh workstation inventory)
or schedule the periodic retrieval of information using an audit function.

You're not the first to mention this; we surely need to send this information back to the server when it changes...

Hello,

thank you very much for your reply.

It works when the remote computer is identified as reachable, but I'm having trouble with a computer on the network, which is powered on, and from which I load the homepage of my WAPT server, yet it's identified as "disconnected." As a result, the context menu you mentioned is grayed out.

Do you have any idea what the problem might be?

Thank you for your help.

If the device appears disconnected, it could be:
- because he's not on time?
- because it is no longer registered correctly (its public certificate is no longer valid in the database) -> test a "wapt-get register" on the client
- because a proxy is defined at the registry level for the system account (it happens...)
- because an antivirus intercepts the HTTPS stream and prevents the WebSocket from establishing itself

To better diagnose the problem, you can run the wapt service in debug mode:

in a command prompt with elevated administrator privileges: and analyze the console output

Hello,

the `wapt-get register` command allows the Windows version to be updated. The issue is therefore closed.

The "disconnected" message is still present. I will investigate other possibilities.

Thank you for your help.