Tranquil IT Forum

Hello everyone,

Like many others, the lockdown is forcing us to deploy solutions. In our case, we need to deploy TeamViewer on our client workstations (a little over 200).

The Quick Support version meets our needs (the user runs the support file on their desktop and we're good to go), however, I've noticed that the installation only works on the user profile...

Do you have a solution for deploying Quick Support via WAPT or any ideas on how to do it?

We have a corporate license; perhaps you have some recommendations?

Thank you all, and good luck with the lockdown and the technical challenges that will inevitably arise!

Hello,

how do you install TeamViewerQS so that it's in the user environment?

You shouldn't have any problems doing it with WAPT; you can, for example, copy the .exe file to the public desktop (C:\Users\Public\Desktop).

Regards,
Jimmy

Hello,
For remote access, there's also the "Quick Assistance" tool on Windows 10.
This avoids installing additional software and doesn't require a license for professional use.
It simply requires a Microsoft account for the person taking control.
https://www.it-connect.fr/astuce-utilis ... indows-10/

For MSRA, it's convenient except:
- when requesting escalation of privileges
- when someone has VPN issues
- not to mention the infamous display problem that causes a lag between the remote computer's mouse and the technician's mouse.

QuickSupport is normally installed in the user profile; it's not a portable application.

For the MSRA, it's convenient except:
- in the case of a request for escalated privileges
- in the case of someone who has VPN issues

Apart from the last bug which I haven't encountered yet, I don't see the difference for the 2 elements above, if you can clarify that would interest me.
For privilege escalation (other than simply yes or no), whether with TeamViewer, AnyDesk, or MSRA (having already tested all three), we're at a dead end anyway

Hello,

if one of our users is working remotely and has a VPN connection issue, they won't be on our network and we won't be able to access their computer.

Furthermore, MSRA requires the computer name or IP address (which is often unknown to the end user).

This is why we purchased TeamViewer licenses (especially since we have volunteers working from their personal computers due to the current situation).

This isn't MSRA, it's "Quick Assistance" on Windows 10 which only requires internet access and nothing to install; it's already included in Windows 10.

https://sylbert.com/article/assistance- ... -distance/

Rapid support requires all workstations to be running Windows 10. What about reliability and security?

In any case, TeamViewer has proven itself, and we have licenses for at least a year.

Rapid support requires that all workstations be running Windows 10; what about reliability and security?

The question can be raised, but I don't think it's any less so than Teamviewer.

Teamviewer does the job very well, it was just an alternative for those who didn't want to buy Teamviewer licenses.