Tranquil IT Forum

Hello,
(version 1.8.2.7357)
and I have one workstation in the test panel that I can't update WUA.
The workstations are running Windows 10 2004 and most of them don't have any problems.
I saw there was a KB article for WUA problems (TIS-KB4571756), but it didn't change anything.
I even installed one of the latest Microsoft KB articles (KB4601319),
but I still get these errors at the end of the update scan
-----------------------------------------------------------------------------------------
Error scanning updates: 0x80020009 (An exception occurred.): 0x80070002 (The specified file could not be found.
)
Error scanning updates: 0x80020009 (An exception occurred.): 0x80070002 (The specified file could not be found.
)
re-enabling wuauserv previous state: 0

Traceback (most recent call last):
File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1892, in run
self.running_task.run()
File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 653, in run
self._run()
File "C:\Program Files (x86)\wapt\waptenterprise\waptservice\enterprise.py", line 217, in _run
self.result = wua.scan_updates_status(self.force)
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 910, in scan_updates_status
for update in self.updates():
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 843, in updates
search_result = self.update_searcher().EndSearch(search_job)
File "C:\WINDOWS\TEMP\gen_py\2.7\B596CC9F-56E5-419E-A622-E01BB457431Ex0x2x0\IUpdateSearcher3.py", line 45, in EndSearch
ret = self._oleobj_.InvokeTypes(1610743817, LCID, 1, (9, 0), ((9, 1),),searchJob
com_error: (-2147352567, 'An exception occurred.', (0, None, None, None, 0, -2147024894), None)

0x80020009 (An exception occurred.): 0x80070002 (The specified file could not be found.
)
Traceback (most recent call last):
File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1892, in run
self.running_task.run()
File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 653, in run
self._run()
File "C:\Program Files (x86)\wapt\waptenterprise\waptservice\enterprise.py", line 217, in _run
self.result = wua.scan_updates_status(self.force)
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 910, in scan_updates_status
for update in self.updates():
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 843, in updates
search_result = self.update_searcher().EndSearch(search_job)
File "C:\WINDOWS\TEMP\gen_py\2.7\B596CC9F-56E5-419E-A622-E01BB457431Ex0x2x0\IUpdateSearcher3.py", line 45, in EndSearch
ret = self._oleobj_.InvokeTypes(1610743817, LCID, 1, (9, 0), ((9, 1),),searchJob
com_error: (-2147352567, 'An exception occurred.', (0, None, None, None, 0, -2147024894), None)
----------------------------------------------------------------------------------------------------------------------------------

Do you have an idea

thank you

On the problematic machine:

- Stop the wapt service.

Delete C:\Windows\Temp\gen_py

. - Start the wapt service.

Can you tell me if it's better after that?

The latest 2.0 version includes a patch like this.

Hello,

same problem.
I also tried deleting all the contents of c:\windows\temp
and rebooting,
but I still get the same error.

Hello,
I upgraded the WAPT server to version 2.0 and updated the clients.
The machine is still displaying the error:

"Waiting for WUA search to complete
. WUA Search completed!"
Done searching

re-enabling wuauserv previous state: 0

Traceback (most recent call last):
File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1958, in run
self.running_task.run()
File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 649, in run
self._run()
File "C:\Program Files (x86)\wapt\waptenterprise\waptservice\enterprise.py", line 230, in _run
self.result = wua.scan_updates_status(self.force)
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 889, in scan_updates_status
for update in self.updates():
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 824, in updates
search_result = self.update_searcher().EndSearch(search_job)
File "C:\WINDOWS\TEMP\gen_py\3.8\B596CC9F-56E5-419E-A622-E01BB457431Ex0x2x0\IUpdateSearcher3.py", line 45, in EndSearch
ret = self._oleobj_.InvokeTypes(1610743817, LCID, 1, (9, 0), ((9, 1),),searchJob
pywintypes.com_error: (-2147352567, 'An exception has occurred.', (0, None, None, None, 0, -2147024894), None)

0x80020009 (An exception occurred.): 0x80070002 (The specified file was not found.
)
Traceback (most recent call last):
File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1958, in run
self.running_task.run()
File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 649, in run
self._run()
File "C:\Program Files (x86)\wapt\waptenterprise\waptservice\enterprise.py", line 230, in _run
self.result = wua.scan_updates_status(self.force)
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 889, in scan_updates_status
for update in self.updates():
File "C:\Program Files (x86)\wapt\waptenterprise\waptwua\client.py", line 824, in updates
search_result = self.update_searcher().EndSearch(search_job)
File "C:\WINDOWS\TEMP\gen_py\3.8\B596CC9F-56E5-419E-A622-E01BB457431Ex0x2x0\IUpdateSearcher3.py", line 45, in EndSearch
ret = self._oleobj_.InvokeTypes(1610743817, LCID, 1, (9, 0), ((9, 1),),searchJob
pywintypes.com_error: (-2147352567, 'An exception occurred produced.', (0, None, None, None, 0, -2147024894), None)

Strange, I can't reproduce the problem here. I have another lead.

Can you tell me if the file C:\Program Files (x86)\wapt\waptwua\cache\wsusscn2.cab on your machine has the following hashes:

SHA256: 8AFB76A64C12E6901A99BDA167D37396379919A94FE2BBE3726BACD2C36EE054
SHA1: DD2F24FCE6EB57DB8F13B24DF2AC0C81E0FC7A44

Simon

the hash is the same

PS C:\Program Files (x86)\wapt\waptwua\cache> Get-FileHash .\wsusscn2.cab

Algorithm Hash Path
--------- ---- ----
SHA256 8AFB76A64C12E6901A99BDA167D37396379919A94FE2BBE3726BACD2C36EE054 C:\Program Files (x86)\wapt\waptwua\cache\wsusscn2.cab

With the information provided, do you have a way of telling me which file it cannot find when error
0x80020009 (An exception has occurred.): 0x80070002 (The specified file could not be found.)

The reported errors are actually Windows errors, so it's Microsoft telling us this.

You can try deleting the contents of the folder: C:/Windows/SoftwareDistribution

https://www.ionos.fr/digitalguide/serve ... x80070002/

If one of the solutions in this link resolves the issue, we can create a Wapt package.

Okay, thanks,
I'll check the Windows side.
If all else fails, I'll try with an update from 20h2.
Thanks.

Hello,

bad news and good news!!

Following the 20H2 update on the WUA problem computer, I still have the same issue.

After a long search, I've identified the problem.
Don't ask me why, but the culprit is " Microsoft Silverlight " (you might have an idea).
Once uninstalled from the computer, rebooted, and ran the WUA scan again: no more errors, and the updates are correctly displayed.

So, as a reminder, the errors were:
--------------------------------------------------------------------------------
pywintypes.com_error: (-2147352567, 'An exception occurred.', (0, None, None, None, 0, -2147024894), None)

0x80020009 (An exception occurred.): 0x80070002 (The specified file could not be found.)
--------------------------------------------------------------------------------

Well, that's one good thing done, I can now continue my tests more calmly.