Tranquil IT Forum

Hello,

does the job description I enter disappear after pressing F5 in the console? I've already confirmed that I want to add a description to the PC and that it's online.

Thank you in advance,

Best regards.

Good evening Thomas789,

first, thank you for reading the forum rules above.

When the description on a computer is changed, a message is sent to the computer to update its description (which you can see when you view the computer's properties). This requires the computer to be online. Can you see the modified description on the computer? Do you have the necessary permissions on the computer in question (i.e., are you able to add a new package to the machine)? The update is reported through the computer's inventory.

Hello,

For your information, the problem occurs on machines running Ubuntu 20.04 with either agent version 2.0.0 or 1.8.2. I modify the description from my Windows 10 machine via the WAPT Enterprise console (where I have administrator privileges). I verify that the agent is online and that I can assign packages to it: OK. The description appears in the WAPT console, but when I press F5, it disappears.

Regarding the Windows machines, whether they are running 1.8.2 or 2.0.0, the description works after two attempts or sometimes after the first attempt... surprising, but it does work.

Regards.

Hello Thomas789,

okay, I see the problem. There's no direct equivalent in Linux to the "description" field in Windows.

In the WAPT inventory, the maximum amount of information is retrieved from the agent, and the minimum is stored only on the server side, in order to have the most accurate representation of the machine's actual state.

When a description change is initiated on a Linux machine, the console sends the request to the machine, but it must ignore the request, hence the written information disappears when a refresh is done, since it's not retrieved by the inventory...

I'll create an internal ticket to put this information somewhere on the Linux agents, for example in wapt-get.ini. If you know of a standard systemd command to store this, I'd appreciate it.

Best regards,
Denis

Hello,

Thank you for this feedback and for the action,

Best regards.