Tranquil IT Forum

Hello,

I migrated from Wapt Community 1.8 to Wapt Enterprise 2.0 last Thursday.
I have a few workstations that aren't updating despite running the waptupgrade package.
The logs don't show anything unusual:
Setting up upgrade from wapt version 1.8.2.7267 to 2.0.0.9428. waptagent install planned for Mon Jul 5 19:57:54 2021
Information: The scheduled task "fullwaptupgrade" will be created under the username
("NT AUTHORITY\SYSTEM").
Operation successful: The scheduled task "fullwaptupgrade" has been created.


Similarly, after rebooting the machine, I have about 20 workstations like this, while 1450 have successfully migrated to 2.0.

Has anyone else encountered this problem?

Mathieu

Hi Mathieu,

For the WAPT update, the agent creates a scheduled task that launches the upgrade one or two minutes after the package is installed. Therefore, the task scheduler needs to be working correctly. There are cases where the Windows task scheduler is malfunctioning on the machine.

Could you call support to share your screen and see the problem?

It makes me think we might need to add a check that the scheduled task service is running properly on the machine before creating the task.

Thanks,

Denis

Hi Denis,

I checked with support and noticed that it only affected laptops, and the scheduled task is configured to run only when the machine is plugged into the mains.
By forcing a reinstall and plugging it into the mains, it works.

- Mathieu

Hi Mathieu,

Thanks for your feedback!

The fix has been implemented and will be available in the next version, 2.1. We'll try to release it soon.

See you soon,

Denis