Tranquil IT Forum

Hello,

Since the 2.1 update, I've noticed that some machines suddenly switch from "Reachable" status ("OK") to "DISCONNECTED" even though they are online (ping is successful).

I've identified the cause: it happens when a laptop user takes their computer out of its dock to go to a meeting (for example), and therefore switches from one IP address to another (because they switch from the Ethernet card to the Wi-Fi card). I can see both IP addresses in the "IP Addresses" column, but it seems that only the first one is recognized by the WAPT console as reachable or not.

Is this a bug in version 2.1 of the console, or am I the only one experiencing this problem?

Thanks.

Hello,

what is the exact version of 2.1? There is indeed an issue with the websockets.

Gaetan wrote: ↑Oct 11, 2021 - 3:33 PM Hello,

what is the exact version of 2.1? There is indeed a problem with the websockets.

Hello Gaetan,

This is version 2.1.0.10550, the latest one available, if I'm not mistaken.

Thank you,

it's being corrected.

Gaetan wrote: ↑Oct 12, 2021 - 10:14 AM Thank you,

it's being corrected

Great, thank you!

Do you think this problem will be resolved quickly?

It's quite frustrating not being able to deploy my updates to all the workstations simply because they aren't showing as reachable...

I checked on one of the affected workstations, and restarting the WAPT service resolved the issue.

Hello,
the investigation is ongoing.

Hello,

I'd like to reiterate my question and ask again when this bug will be fixed?

It's becoming quite a nuisance to have to restart the WAPT services on several machines every time I deploy a package update...

I'm not sure that reverting to version 2.0 is safe (and I don't really see how to do it)...

I'm surprised that I'm the only one talking about this problem. I'm starting to wonder if it's really a bug or if it's just a problem affecting me?

Christophe.

Hello,
I have the same problem with Linux, and it's quite annoying.

I updated the Linux agent with build 10695 nightly, I'll test to see if that changes anything.