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Agent OK issue, but disconnected on the console
Published: April 14, 2022 - 3:11 PM
by Jitero
Good morning,
I just upgraded from version 1.8 to 2.2 and now one of my agent machines is no longer reachable, whereas in version 1.8 everything worked correctly.
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I would also like to add that on the client machine I have a notification that says "WAPTService stopped"
Re: Problem: Agent OK but disconnected on console
Published: April 14, 2022 - 3:29 PM
by t.heroult
Hello Jitero,
I see this is your first post, so welcome!
If the service is stopped, then the machine will appear disconnected in the console.
We need to understand why the service isn't starting.
What does the log say on the machine in question?
Typically: "C:\Program Files (x86)\wapt\log\waptservice.log"
Re: Problem: Agent OK but disconnected on console
Published: April 14, 2022 - 3:45 PM
by Jitero
t.heroult wrote: ↑Apr 14, 2022 - 3:29 PM
Hello Jitero,
I see this is your first message, so welcome!
If the service is stopped, then the machine will appear disconnected in the console.
We need to understand why the service isn't starting.
What does the log say on the machine in question?
Typically: "C:\Program Files (x86)\wapt\log\waptservice.log"
Hello to you too! And thank you for your welcome message!
In the location you mentioned, I have a file named "wapt-get 20220414 145155".
And here is the last line that I see; I imagine this is the one we are interested in.
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Re: Problem: Agent OK but disconnected on console
Published: April 14, 2022 - 4:17 PM
by t.heroult
Okay, we'll have to wait for support to intervene because this isn't a message I can interpret
Re: Problem: Agent OK but disconnected on console
Published: April 19, 2022 - 8:45 AM
by Jitero
up
Re: Problem: Agent OK but disconnected on console
Published: April 20, 2022 - 2:00 PM
by sfonteneau
Good morning
In a command prompt as administrator, can you run this:
Simon
Re: Problem: Agent OK but disconnected on console
Published: April 21, 2022 - 09:08
by Jitero
sfonteneau wrote: ↑Apr 20, 2022 - 2:00 PM
Good morning
In a command prompt as administrator, can you run this:
Simon
Good morning,
Thank you for your reply, the problem is solved, it was a problem with the antivirus.
Good day !