Tranquil IT Forum

Hello,

I have a brand new WAPT installation.

The PCs accessing the self-service interface have many programs already installed. Therefore, all packages are shown as uninstalled on the self-service interface. Is it possible to verify this so that users cannot reinstall the packages and can uninstall them without having to reinstall them from the self-service interface?

Thank you in advance for your help.

Sincerely.

Self-service allows users to access a suite of software validated by the IT department, going beyond the core software mandated by the IT department.

If a user uninstalls a piece of software from the core software mandated by the IT department via self-service, the software and its configuration will reappear during the next upgrade. This is the principle of dependency and compliance management; this is how WAPT operates as expected.

Self-service enhances user convenience and adoption, not a way to circumvent the organization's Information Security Policy. It is highly effective on a very large scale, as could be the case for you.

Hello,

thank you for your reply and clarification. I'll reread the documentation because I think I missed something. Currently, the packages available in the self-service interface don't install automatically on the machine, and some, even though already installed, are still considered uninstalled in the self-service interface.

If you have any idea why this might be happening, I'd appreciate it.

Thank you.

Hello,

despite reviewing the documentation, I can't find the information I'm looking for.
What's troubling me is the situation where the WAPT agent is installed on a machine that already has software installed. When the user goes to the self-service area, they see available software and can proceed with an installation (a reinstallation? overwriting the configuration files?).

Furthermore, from what I understand of your previous message, the software available in the self-service area is ALL installed when the machine reboots. However, this isn't the case for me; as long as the user doesn't choose to install it, the software isn't applied to the machine. Perhaps a configuration setting needs to be added?

I may have misunderstood how it works.

Thank you in advance for your clarification.

Best regards.

Let's say there's a free installation and a forced installation.

The forced installation is the configuration defined by the WAPT administrator. If a user removes software included in the forced installation via self-service, then the software uninstalled by the user via self-service will reappear on the user's computer during the next "upgrade" (usually when the computer is shut down).

If the user adds "non-forced" software to the computer via self-service, then that software will follow the WAPT update schedule. If they uninstall it, then the software will not reappear because it will not be part of a WAPT administrator's compliance rule for that computer.

Hello,

thank you for your reply. I understand better now.

Is the feature you mentioned also available in the Discovery version or only in the Enterprise version?
Unfortunately, I can't find any further information in the documentation.

Also, is it possible to prevent software from being uninstalled?

Thank you in advance for your reply.

ng3 wrote: ↑Jul 29, 2022 - 10:07 AM Is the feature you're referring to also available in the Discovery version or only in the Enterprise version?

Also, is it possible to prevent software from being uninstalled?

The self-service system as I explain it is only available in the Enterprise version.

To prevent the installation of software, use "conflicts" in the control file of a parent package. If the package is installed, it will be uninstalled during the next upgrade because it conflicts with a required configuration.