Tranquil IT Forum

Hello everyone,

I'd like to ask for the community's help with a small package issue. We've been using WAPT for about a year in a fairly "simple" way, meaning without much advanced configuration, and I'm encountering a small problem when updating OpenOffice.

I've successfully deployed the OpenOffice package, its dependency tis-vcredist, and its dependency tis-vcredist2015-2022 to the test machine.

The problem is that for some time now, the vcredist2015-2022 package has consistently thrown an error, which disrupts the installation of the other two packages (OpenOffice and vcredist).

Here is the error message in detail:
Installing: VC_redist.x64.exe
Traceback (most recent call last):
File "C:\Program Files (x86)\wapt\common.py", line 4063, in install_wapt
exitstatus = setup.install()
File "C:\Windows\TEMP\waptya_ybbdl\setup.py", line 37, in install
File "C:\Program Files (x86)\wapt\common.py", line 3840, in run
return ensure_unicode(run(*arg, pidlist=self.pidlist,**args))
File "C:\Program Files (x86)\wapt\waptutils.py", line 2138, in run
raise CalledProcessErrorOutput(proc.returncode, cmd, ''.join(output))
waptutils.CalledProcessErrorOutput: Command '"VC_redist.x64.exe" /quiet /norestart' returned non-zero exit status 1.
Output: '"VC_redist.x64.exe"' is not recognized as an internal
or external command, operable program or batch file.


CalledProcessErrorOutput: Command '"VC_redist.x64.exe" /quiet /norestart' returned non-zero exit status 1.
Output: '"VC_redist.x64.exe"' is not recognized as an internal
or external command, operable program or batch file.



Information about our setup:
WAPT Enterprise installed on Windows
version 2.3.0.13356.

Thank you in advance for any help you can provide.

Hi Arnaud,

it seems that the VC_redist.x64.exe file (which is in the wapt package) is missing after unzipping the package.
* Can you verify that it's still in the package on your server? What is the size of your package? If the package is too small, could you have run a local package update that crashed?
* Otherwise, it could be your antivirus deleting it randomly, but that would be strange for a file signed by Microsoft...

Best regards,

Denis

Hello dcardon!

Thank you for your response.

* Can you verify that it's indeed in the package on your server? What is the size of your package? If the package is too small, could you have accidentally run a local package update that crashed?

I think that was it! Following your message, I saw that the package was only 7KB. The simple workaround I used was to remove the two packages (tis-vcredist and its dependency tis-vcredist2015-2022) from my repository. Then, when I re-imported them, everything was resolved and it seems to be deploying correctly on my test machine.

Thanks again, it's resolved!

Great, thanks for your feedback,

Denis