problem uninstalling LibreOffice

brice73 · May 30, 2023 - 11:17

Good morning,

I have two LibreOffice packages, adapted from the package on the Tranquil IT repository (versions 7.4.5.1 and 7.4.7.2). On most machines, uninstallation results in an error with the following message:

Code: Select all

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1907, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 710, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1304, in _run
    self.result = self.wapt.remove(self.packagenames,
  File "C:\Program Files (x86)\wapt\common.py", line 5510, in remove
    print(self.run(uninstall_cmd))
  File "C:\Program Files (x86)\wapt\common.py", line 3851, in run
    return ensure_unicode(run(*arg, pidlist=self.pidlist,**args))
  File "C:\Program Files (x86)\wapt\waptutils.py", line 2094, in run
    raise TimeoutExpired(cmd, ''.join(output), timeout)
waptutils.TimeoutExpired: Command '['MsiExec.exe', '/X{BA4F035C-0C66-46A0-AC30-82C352515D06}', '/q', '/norestart']' timed out after 600 seconds with output '

For these same packages, uninstallation sometimes succeeds, but it's rare. Apparently, I get the impression that the uninstallation process is lengthy and that the 600-second timeout is usually exceeded.

Even if the uninstallation shows an error in the WAPT console, the software is actually uninstalled on the machine but the package remains present in the list of installed packages, even though it is not (an audit of this package causes it to show an error in the audit status, but the package remains in "OK" in its status).

Is there any way to fix this uninstallation/timeout problem?