Tranquil IT Forum

Published: **August 4, 2023 - 10:12 AM**

Good morning,

WAPT 2.4.0 agent workstation under Windows 11
WAPT Console 2.4.0.14058
WAPT server 2.4.0

I'm experiencing problems after updating the TeamViewer package. Many workstations are displaying the following error when I try to deploy it:

Code: Select all

installing tis-teamviewer
Installing: TeamViewer_Setup_fr.exe (15.41.8.0)
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\common.py", line 4077, in install_wapt
    exitstatus = setup.install()
  File "C:\WINDOWS\TEMP\wapto0hba4d8\setup.py", line 9, in install
  File "C:\Program Files (x86)\wapt\common.py", line 4027, in new_func
    return func(*args, **kwargs)
  File "C:\Program Files (x86)\wapt\setuphelpers_windows.py", line 1495, in install_exe_if_needed
    run(r'"%s" %s' % (exe, silentflags), accept_returncodes=accept_returncodes, timeout=timeout, pidlist=pidlist)
  File "C:\Program Files (x86)\wapt\waptutils.py", line 2115, in run
    raise CalledProcessErrorOutput(proc.returncode, cmd, ''.join(output))
waptutils.CalledProcessErrorOutput: Command '"TeamViewer_Setup_fr.exe" /S' returned non-zero exit status 2.
Output:

CalledProcessErrorOutput: Command '"TeamViewer_Setup_fr.exe" /S' returned non-zero exit status 2.
Output:

This PC has TeamViewer version 15.38.3 installed

I tried to uninstall the package using WAPT, but nothing worked. The only solution is to perform a manual cleanup (delete registry keys, delete the AppData Teamviewer folders, etc.) and then reinstall Teamviewer using WAPT.

Thanks in advance,

Sincerely.

Published: **August 7, 2023 - 3:16 PM**

Hello,
We have never encountered this error, and I doubt we will be able to reproduce it, which I assume is related to a history issue with your system.
I recommend you request a service call at 02.40.97.57.55.

Sincerely,
Jimmy

Tranquil IT Forum

Error code status 2 Teamviewer

Error code status 2 Teamviewer

Re: Error code status 2 Teamviewer