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[RESOLVED] Unrecognized users

Published: August 28, 2023 - 3:56 PM
by elux
Hello,

For some time now, I've had users who are unable to log in to the self-service portal. The system displays an error.
Have you ever encountered this type of problem?
Thank you in advance.

Re: Unrecognized users

Published: August 29, 2023 - 10:07
by dcardon
Hi Eric,

your Wapt version, edition, and client/server OS? See the forum rules.
Did you configure any specific store authentication settings in wapt-get.ini? Are the machines on a domain? Are the users experiencing the problem on the local LAN or working remotely?
Denis

Re: Unrecognized users

Published: September 13, 2023 - 12:28 PM
by dcardon
Since I haven't received a response, I'm marking this topic as resolved.
Regards,
Denis