Tranquil IT Forum

Hello everyone,

I have a few machines that are disconnecting from the WAPT server (2.4.0.14143). I focused on the server machines this morning because they are easier to identify.

Error message:

-Restarting the wapt service: nothing changed
-under DOS, the commands wapt-get update/upgrade: error message
-I deleted the machine's entry in the console to try and re-enter it: same error

I was pleased to have found a lead: wapt-get.ini was empty. I retrieved it from the server and put it back. I restarted the service; it worked on one machine but not the other.

However, I went to the troubleshooting tools and manually launched runwaptservice.bat, and then the machine reappeared in the console (it registered correctly, performed its updates, etc.)
I stopped the command and restarted the Windows service, then ran "wapt-get update" again and the error occurred again.
I restarted runwaptservice.bat and everything is working fine

Yes, I uninstalled and reinstalled the agent on a previous machine (and deleted the settings and directory). But the message persists
Yes, I also stopped the antivirus and checked the firewall as well

I admit I'm not sure what else to try. Perhaps I should delete the waptservice and re-register it manually?

Sincerely,

Hello,
could you please try the following actions:
`net stop waptservice`
(deleting the files C:\Program Files (x86)\wapt\log\waptservicestate and C:\Program Files (x86)\wapt\log\waptservicestate.html)
`net start waptservice`

? Bertrand

Hello Bertrand,

thank you very much for your message.
It does indeed seem to be working.

I'll test it on a few more computers

. Regards,

Okay, thanks for the feedback. We'll fix it in the next version.

Bertrand