Tranquil IT Forum

Published: **May 27, 2024 - 3:57 PM**

Hello, I'm having trouble with the dell-command-update package on two-thirds of my PCs. I imported version 5.3 to replace the currently installed version 5.0, but it's crashing with the following messages:

Code: Select all

Installing: Dell-Command-Update-Application_T45GH_WIN_5.3.0_A00.EXE (5.3.0)
Command '"Dell-Command-Update-Application_T45GH_WIN_5.3.0_A00.EXE" /s /l="C:\\Windows\\Temp\\Dell-Command-Update-Application_T45GH_WIN_5.3.0_A00.log"' returned non-zero exit status 4.
Output:
Traceback (most recent call last):
  File "C:\Windows\TEMP\wapte9_kv218\setup.py", line 62, in install
  File "C:\Program Files (x86)\wapt\common.py", line 4164, in new_func
    return func(*args, **kwargs)
  File "C:\Program Files (x86)\wapt\setuphelpers_windows.py", line 1650, in install_exe_if_needed
    run(r'"%s" %s' % (exe, silentflags), accept_returncodes=accept_returncodes, timeout=timeout, pidlist=pidlist)
  File "C:\Program Files (x86)\wapt\waptutils.py", line 2176, in run
    raise CalledProcessErrorOutput(proc.returncode, cmd, ''.join(output))
waptutils.CalledProcessErrorOutput: Command '"Dell-Command-Update-Application_T45GH_WIN_5.3.0_A00.EXE" /s /l="C:\\Windows\\Temp\\Dell-Command-Update-Application_T45GH_WIN_5.3.0_A00.log"' returned non-zero exit status 4.
Output:

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\common.py", line 4234, in install_wapt
    exitstatus = setup.install()
  File "C:\Windows\TEMP\wapte9_kv218\setup.py", line 72, in install
  File "C:\Program Files (x86)\wapt\waptutils.py", line 1956, in error
    raise EWaptSetupException('Fatal error : %s' % reason)
waptutils.EWaptSetupException: Fatal error : Dell Command Update cannot be installed because this PC is not a Dell Compatible System, please check: https://www.dell.com/support/kbdoc/000177325/dell-command-update

EWaptSetupException: Fatal error : Dell Command Update cannot be installed because this PC is not a Dell Compatible System, please check: https://www.dell.com/support/kbdoc/000177325/dell-command-update

When I try to manually install the executable, I get the message "Error 1312":

: 2024-05-27 15_40_37.jpg (56.46 KB) Viewed 5383 times

Indeed, version 5.0 appears to be uninstalled, but the directory C:\Program Files (x86)\Dell\CommandUpdate\ is replaced by a file named "C:\Program Files (x86)\Dell\CommandUpdate". Deleting this file allows version 5.3 to install correctly.

Published: **May 27, 2024 - 4:26 PM**

I also have an example of a PC that displays this error when launching the executable manually:

: 2.jpg (35.88 KB) Viewed 5377 times

On this PC, the folder C:\Program Files (x86)\Dell\CommandUpdate\ no longer exists, but the software is still in the list of programs:

: 3.jpg (43.28 KB) Viewed 5377 times

Published: **May 28, 2024 - 09:50**

Hello

, unfortunately this package hasn't been tested for installation by Luti:
https://luti.tranquil.it/get_folder_res ... luZG93cw==

Since the installations are run in a VM, we can't really simulate a Dell server.

However, we have a Dell server internally and the package installed successfully.

I'll take a look

Published: **May 28, 2024 - 10:07**

I've already done one thing: I modified the package so it no longer captures the error and returns the original error.

Regarding the error messages you're getting, I'm having trouble understanding them. It seems like another product is installed (something Dell-related) and it's incompatible with dell-command-update.

If you find out what's causing it, feel free to send me a modified version, and I'll fix the package.

I can't reproduce the problem here.

Published: **May 28, 2024 - 4:57 PM**

The package is now installed on almost all my machines; I encountered various errors when launching it manually. I've gradually added instructions at the beginning of the package to uninstall older versions of Dell Update, as well as Dell Support Assist and Dell Support Assist OS Recovery.

Code: Select all

    run_notfatal(r'MsiExec.exe /X{289899DB-189C-4B8E-A160-C6D146B5C74A} /passive /norestart') 
    run_notfatal(r'MsiExec.exe /X{D2E875B4-E71A-4AD2-9E0C-3E097A3D54FC} /passive /norestart') 
    run_notfatal(r'MsiExec.exe /X{F2211A40-B8D4-42F1-B681-E82B914923E9} /passive /norestart') 
    run_notfatal(r'MsiExec.exe /X{E57AF6DD-7B88-49F1-AD68-3CE1A2F34E8A} /passive /norestart') 
    run_notfatal(r'MsiExec.exe /X{E0659C89-D276-4B77-A5EC-A8F2F042E78F} /passive /norestart') 
    run_notfatal(r'MsiExec.exe /X{ec40a028-983b-4213-af2c-77ed6f6fe1d5} /passive /norestart') 
    run_notfatal(r'MsiExec.exe /X{900D0BCD-0B86-4DAA-B639-89BE70449569} /passive /norestart') 
    run_notfatal(r'MsiExec.exe /X{DB6164FC-CD98-471C-BD5B-5B14CAFA3186} /passive /norestart')
    run_notfatal(r'MsiExec.exe /X{E40C2C69-CA25-454A-AB4D-C675988EC101} /passive /norestart')
    run_notfatal(r'MsiExec.exe /X{596FEA8E-D3B1-47EF-AB69-2AA9219DD873} /passive /norestart')

Published: **May 29, 2024 - 10:17**

I also modified the audit because I had many PCs that were going into Warning mode on this package because the service should only start after a certain delay when the PC starts up.

Code: Select all

Auditing dst-dell-command-update
 OK: Uninstall Key {CF2CFB0D-C907-465E-9DAB-CCD0D5262C7D} in Windows Registry.
DellClientManagementService service is not running.

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