Tranquil IT Forum

Hello,

we implemented the GLPI inventory plugin a few months ago and noticed that some workstations weren't reporting the operating system name.

After consulting the forum and seeing that the issue had already been raised, we updated the package yesterday. But today, we have 90 workstations that only display "Windows" as the OS name, while over 1000 others correctly show Windows 10 or 11.

Is there something we need to change in GLPI to retrieve the correct information? But in that case, why do the majority of our workstations report the correct information? It's strange.

WAPT Enterprise Version 2.5.4.15342,
CentOS 7 Server,
Admin machine running Windows 10, as well as the 90 "erroneous" machines.

Hello Jérôme,

I just took a quick look at the code.

The fullname is retrieved from the WMI Win32_OperatingSystem -> caption section.

By default, WMI inventory retrieval is no longer mandatory in WAPT. If it's not enabled, some information is missing from WMI. Here's

what you can do:

[*] Install the tis-audit-wmi on the machines to retrieve WMI information for auditing.
[*] Or install the tis-audit-glpi-inventory on the machines to retrieve an official GLPI inventory for auditing.

Then run a GLPI export.

Best regards,

Simon

Hello,

thank you for your feedback.
I'll test that in this case.

When you say "By default, WMI uploading is no longer mandatory," when did that change occur? What modification did it follow? Thank you.

It worked perfectly; I deployed the audit-wmi package to all my machines and they're reporting correctly now.
Thanks! I'm marking this as RESOLVED.

Hello Jérôme,

thank you for your feedback

. As a reminder, there are now three different methods for uploading GLPI data:

* Installing the package with the GLPI agent, which uploads directly to GLPI (standard GLPI operation;
advantage: it ensures 100% compatibility with GLPI documentation).

* Installing the package with the offline GLPI agent, which uploads data in GLPI JSON format for auditing to the WAPT server, which then sends the data back to GLPI (
advantage: it provides the official GLPI inventory while benefiting from the secure transport of WAPT WebSocket connections).

* Installing/activating audit-wmi, which completes the WAPT inventory, and the WAPT inventory is converted to GLPI JSON and sent back to the GLPI server (
advantage: no need for additional services running on the workstations).

This is the third configuration you currently have.

I'm closing the topic. Thank you

. Best regards,

Denis