Tranquil IT Forum

Published: **September 14, 2024 - 9:02 PM**

Good morning,

I use the store version to deploy Adobe Reader and I noticed that one of the versions renamed it Adobe Acrobat (64-bit) (in installed software)
and prevents other updates from installing in turn
Following that, I updated to the latest version of the store, manually uninstalled it on a computer, reinstalled the new version, and it is now called Adobe Acrobat Reader - French

How can I automatically remediate the issue on the other machines? The forced installation doesn't seem to work; all my machines are showing errors

Installation Adobe Reader DC
Traceback (most recent call last):
File "C:\wapt\common.py", line 4258, in install_wapt
raise EWaptException('The uninstall key: %s has not been found in system registry after software installation.' % (' '.join(key_errors),))
waptpackage.EWaptException: The uninstall key: {AC76BA86-7AD7-1036-7B44-AC0F074E4100} has not been found in system registry after software installation.

EWaptException: The uninstall key: {AC76BA86-7AD7-1036-7B44-AC0F074E4100} has not been found in system registry after software installation.

Thank you

Published: **September 17, 2024 - 11:06 PM**

Hello,

this is strange. We deploy Adobe Reader internally without any issues.

The version offered on the Store for x64 Windows 10 is indeed a x64 version (MUI).

Are you using the Store version? Is Wapt up to date?

Published: **September 18, 2024 - 05:38**

Hello, I solved a problem with a fix packet containing,

Code: Select all

def install():
    if uninstall_key_exists('{AC76BA86-1033-FF00-7760-BC15014EA700}'):
        run(WAPT.uninstall_cmd('{AC76BA86-1033-FF00-7760-BC15014EA700}'))

He uninstalls the problematic version, and the update restores the correct version

symptom reported here:
https://community.adobe.com/t5/acrobat- ... /13610752

THANKS

Tranquil IT Forum

Adobe Reader identified as Adobe Acrobat (64-bit)

Adobe Reader identified as Adobe Acrobat (64-bit)

Re: Adobe Reader identified as Adobe Acrobat (64-bit)

Re: Adobe Reader identified as Adobe Acrobat (64-bit)