Tranquil IT Forum

Good morning,
We have updated to WAPT Server version: 2.6.0.16552 and the same for the agents.
The Wapt client appears to be installed correctly, but it does not work; it displays DLL errors in .py:
Do you have any idea what the problem might be?

Thank you and have a good day

After manually reinstalling the agent, because the waptupgrade installation script wouldn't update it, it seems to be working!

There must be an issue during the post-deployment WADS Windows 11 23H2 installation.

Hello Jean-Charles,

the fact that the win32process pyd/dll is missing suggests that the waptagent installation was interrupted midway... This is something we sometimes see when an overzealous antivirus interrupts the WAPT installation/update, but it's the first time I've seen this on a first-time WADS installation.

Does this happen every time? With all computer models?

Best regards,

Denis

Hi Jean-Charles,
If the WAPT client displays a win32process error after updating to Windows 11 23H2, it's often due to an incomplete or interrupted installation. As you've noticed, manually reinstalling the agent usually fixes the problem.
The issue could stem from an antivirus or Windows protection program blocking certain .pyd or .dll files during installation. To prevent this on other machines, you can temporarily disable your antivirus or add an exception for the WAPT folder before deployment.