Page 1 of 1

[RESOLVED] certificate

Published: April 1, 2026 - 3:29 PM
by Catherine
Hello,

I'm having trouble with the wapt_private_admin certificate. It says there's a red cross on it. To re-sign it, do I need to log back into the console as an admin and sign in again, or can another admin agent re-sign it? I'm a bit lost when it comes to certificates.

Thank you in advance.
Have a good day

Re: certificate

Published: April 22, 2026 - 10:42 AM
by blemoigne
Hello,
we're having trouble understanding the problem. Could you please provide screenshots showing the apparent symptoms?

Re: certificate

Published: April 22, 2026 - 11:24 AM
by Catherine
Hello,
I apologize for the delay in responding to your question.
We submitted a support ticket to Wapt, and they resolved the issue.

However, may I share a screenshot of a problem I'm experiencing on a PC?

Re: certificate

Published: April 22, 2026 - 11:28 AM
by blemoigne
I'm marking this as resolved, but you can post a new message.
Best regards,
Bertrand