[SOLVED] tis-rustdesk-config-template on linux

Questions about WAPT Packaging / Requests and help regarding Wapt packages.
Forum Rules
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Locked
cefinformatique
Messages: 35
Registration: May 26, 2023 - 2:25 p.m.

October 5, 2026 - 3:19 PM

Information:
- WAPT version 2.7.0.19593-10b94c8e-amd64
- WAPT server OS: Debian 13
- Administration machine operating system: Windows Server 2022 Standard

Good morning,

According to my tests, the tis-rustdesk-config-template package does not work on a Linux agent (Debian 13 in my case) because it uses the "service_is_running" function which seems to exist only for Windows (cf. https://www.wapt.fr/apidoc/wapt-2.3/win ... is_running)

For my part, I bypassed the problem by creating a package used solely for my Linux agents and which uses a custom function:

Code: Select all

import subprocess

def systemd_is_active(servicename):
    return subprocess.call(['systemctl', 'is-active', '--quiet', servicename]) == 0
Last edited by cefinformatique on 06 Oct 2026 - 08:46, edited 1 time.
User avatar
dcardon
WAPT Expert
Messages: 2026
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :

October 5, 2026 - 4:06 PM

Hi Marc,

yes, the `service_is_running` function is declared as supported on all three platforms (Windows, Linux, and macOS), but it's not declared in `setuphelpers_linux.py`... I'll check with the development team to fix this.

In the meantime, your fix is ​​great. Best :-)

regards,

Denis
Denis Cardon - Tranquil IT
Share your experiences on WAPT! Send us your blog and article URLs in the "Your Opinion of the forum, and we'll feature them on the WAPT
Locked