Tranquil IT Forum

Hello,

Due to a recurring issue (the Wapt tray icon has stopped working) on ​​a computer, I removed the affected computer from the Wapt console ("Delete the machine and its configuration") and then uninstalled the Wapt service (using unins000.exe).
Two DLLs could not be deleted from the c:/Wapt folder: libeay32.dll and libzmq.dll (these are open in the Kaspersky agent).
Therefore, the c:/wapt folder cannot be deleted.

I then reinstalled using the waptagent (which most likely overwrote the aforementioned folder). Everything went smoothly, but I can't find the computer in the inventory...

Does anyone have any idea how to get this PC back in the inventory?

Thank you,
Franck.

Hello,

To re-register the device in the WAPT console, use the command line: `wapt-get register` (https://www.wapt.fr/fr/doc/Utilisation/ ... t-register).

The device will then reappear in the WAPT console.

To completely uninstall the agent with Kaspersky, temporarily disable the Kaspersky agent and then restart the uninstallation process.

Thank you very much,

I'll try tomorrow morning.

Franck.