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[RISOLTO] Errore del pacchetto Citrix

https://forum.tranquil.it/viewtopic.php?t=3720

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[RISOLTO] Errore del pacchetto Citrix

Pubblicato: 19 dicembre 2023 - 09:03
di rcharpeil
Server WAPT: Debian 11 / versione 2.2
Console: Windows 10


Salve,
ho bisogno del vostro aiuto.

L'installazione del pacchetto 'Citrix' non riesce solo su alcune macchine; ecco l'errore:

Codice: Seleziona tutto

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\common.py", line 4035, in install_wapt
    exitstatus = setup.install()
  File "C:\WINDOWS\TEMP\waptfj48v7ws\setup.py", line 11, in install
  File "C:\Program Files (x86)\wapt\common.py", line 3990, in new_func
    return func(*args, **kwargs)
  File "C:\Program Files (x86)\wapt\setuphelpers_windows.py", line 1595, in install_exe_if_needed
    run(r'"%s" %s' % (exe, silentflags), accept_returncodes=accept_returncodes, timeout=timeout, pidlist=pidlist)
  File "C:\Program Files (x86)\wapt\waptutils.py", line 2123, in run
    raise CalledProcessErrorOutput(proc.returncode, cmd, ''.join(output))
waptutils.CalledProcessErrorOutput: Command '"CitrixWorkspaceApp.exe" /INCLUDESSON /ENABLE_SSON=Yes /SILENT /ALLOWADDSTORE=A /ALLOWSAVEPWD=A /STARTMENUDIR=Applications_Citrix /UseCategoryAsStartMenuPath=True STORE0="STORE_EU;https://xenappeu.republic.technologies.local/Citrix/STORE_EU/discovery;on;HR App"' returned non-zero exit status 40021.
Output:

CalledProcessErrorOutput: Command '"CitrixWorkspaceApp.exe" /INCLUDESSON /ENABLE_SSON=Yes /SILENT /ALLOWADDSTORE=A /ALLOWSAVEPWD=A /STARTMENUDIR=Applications_Citrix /UseCategoryAsStartMenuPath=True STORE0="STORE_EU;https://xenappeu.republic.technologies.local/Citrix/STORE_EU/discovery;on;HR App"' returned non-zero exit status 40021.
Output:

Saluti

Re: Errore del pacchetto Citrix

Pubblicato: 19 dicembre 2023 - 09:13
di rcharpeil

Codice: Seleziona tutto

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 699, in urlopen
    httplib_response = self._make_request(
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 382, in _make_request
    self._validate_conn(conn)
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 1010, in _validate_conn
    conn.connect()
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connection.py", line 353, in connect
    conn = self._new_conn()
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connection.py", line 181, in _new_conn
    raise NewConnectionError(
urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x06EB0658>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\adapters.py", line 439, in send
    resp = conn.urlopen(
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 755, in urlopen
    retries = retries.increment(
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\util\retry.py", line 574, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='debwapt.republic.technologies.local', port=443): Max retries exceeded with url: /wapt-host/0276C700-CA5F-11E4-B55D-8CDCD428740D.wapt (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x06EB0658>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1880, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 656, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1147, in _run
    self.result = self.wapt.download_packages(self.packagenames, usecache=self.usecache, printhook=self.printhook)
  File "C:\Program Files (x86)\wapt\common.py", line 5229, in download_packages
    res = self.get_repo(entry.repo).download_packages(entry,
  File "C:\Program Files (x86)\wapt\common.py", line 2557, in download_packages
    self._load_packages_index()
  File "C:\Program Files (x86)\wapt\common.py", line 2466, in _load_packages_index
    host_package = session.get(host_package_url,
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\sessions.py", line 555, in get
    return self.request('GET', url, **kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\sessions.py", line 542, in request
    resp = self.send(prep, **send_kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\sessions.py", line 655, in send
    r = adapter.send(request, **kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\adapters.py", line 516, in send
    raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='debwapt.republic.technologies.local', port=443): Max retries exceeded with url: /wapt-host/0276C700-CA5F-11E4-B55D-8CDCD428740D.wapt (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x06EB0658>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))

None : None
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connection.py", line 169, in _new_conn
    conn = connection.create_connection(
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\util\connection.py", line 73, in create_connection
    for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
  File "socket.py", line 918, in getaddrinfo
socket.gaierror: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 699, in urlopen
    httplib_response = self._make_request(
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 382, in _make_request
    self._validate_conn(conn)
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 1010, in _validate_conn
    conn.connect()
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connection.py", line 353, in connect
    conn = self._new_conn()
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connection.py", line 181, in _new_conn
    raise NewConnectionError(
urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPSConnection object at 0x06EB0658>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\adapters.py", line 439, in send
    resp = conn.urlopen(
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\connectionpool.py", line 755, in urlopen
    retries = retries.increment(
  File "C:\Program Files (x86)\wapt\lib\site-packages\urllib3\util\retry.py", line 574, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='debwapt.republic.technologies.local', port=443): Max retries exceeded with url: /wapt-host/0276C700-CA5F-11E4-B55D-8CDCD428740D.wapt (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x06EB0658>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1880, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 656, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1147, in _run
    self.result = self.wapt.download_packages(self.packagenames, usecache=self.usecache, printhook=self.printhook)
  File "C:\Program Files (x86)\wapt\common.py", line 5229, in download_packages
    res = self.get_repo(entry.repo).download_packages(entry,
  File "C:\Program Files (x86)\wapt\common.py", line 2557, in download_packages
    self._load_packages_index()
  File "C:\Program Files (x86)\wapt\common.py", line 2466, in _load_packages_index
    host_package = session.get(host_package_url,
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\sessions.py", line 555, in get
    return self.request('GET', url, **kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\sessions.py", line 542, in request
    resp = self.send(prep, **send_kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\sessions.py", line 655, in send
    r = adapter.send(request, **kwargs)
  File "C:\Program Files (x86)\wapt\lib\site-packages\requests\adapters.py", line 516, in send
    raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='debwapt.republic.technologies.local', port=443): Max retries exceeded with url: /wapt-host/0276C700-CA5F-11E4-B55D-8CDCD428740D.wapt (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x06EB0658>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))

Re: Errore del pacchetto Citrix

Pubblicato: 19 dicembre 2023 - 09:40
di dcardon
Ciao rcharpeil,

Codice: Seleziona tutto

requests.exceptions.ConnectionError: HTTPSConnectionPool(host='debwapt.republic.technologies.local', port=443): Max retries exceeded with url: /wapt-host/0276C700-CA5F-11E4-B55D-8CDCD428740D.wapt (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x06EB0658>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed'))
Come indicato dal messaggio di errore (getaddrinfo failed), probabilmente hai un problema DNS.

Sinceramente,

Denis

Re: Errore del pacchetto Citrix

Pubblicato: 19 dicembre 2023 - 10:01
di rcharpeil
Ciao Denis,
ho avuto la stessa idea, ma in effetti riesco ad accedere all'interfaccia WAPT tramite questo URL.
Posso anche caricare altri pacchetti; l'ho appena testato.

Saluti

Re: Errore del pacchetto Citrix

Pubblicato: 19 dicembre 2023 - 10:33
di dcardon
Ciao rcharpeil,

beh, solo perché funziona in un browser non significa che funzionerà in uno script Python per le richieste... Può dipendere dalle configurazioni proxy utente, di sistema o di servizio, può dipendere dal tipo di risoluzione DNS (il suffisso .local può causare problemi su Linux a causa di Avahi-daemon), ecc. Quindi, prima di tutto, un comando wget/curl sulla macchina come root funziona?

Saluti,

Denis

Re: Errore del pacchetto Citrix

Pubblicato: 19 dicembre 2023 - 12:06
di rcharpeil
Re,

Problema risolto,

ho acceduto ai log di Citrix → C:\Program Files (x86)\Citrix\Logs\CTXReceiverInstallLogs-********\TrolleyExpress-********.log

11:05:26: Informazioni - CApp::IsDotNetInstalled(2519) - Verifica della presenza di .NET Framework con numero di rilascio minimo 528040
11:05:26: Informazioni - CApp::IsDotNetInstalled(2543) - Requisito .NET Framework soddisfatto
11:05:26: Informazioni - CApp::IsRequireToInstallVCRedist(2556) - Verifica dell'installazione di VC Redist
11:05:26: Informazioni - CApp::IsRequireToInstallVCRedist(2561) - Trovati i dettagli della versione di VC Redist installata come 14.32.31332.00, 14.32.31332.00
11:05:26: Informazioni - CApp::IsEdgeWebView2Installed(4181) - Verifica della presenza di Microsoft Webview2 Runtime nel sistema.
11:05:26: Informazioni - CApp::IsEdgeWebView2Installed(4202) - Nessun MS Edge Runtime esistente trovato in HKLM.
11:05:26: Informazioni - CApp::IsEdgeWebView2Installed(4246) - Stato del runtime di Edge sul sistema: 0
11:05:26: Errore - CApp::CheckIfInstallerCanProceed(874) - Non c'è rete, impossibile avviare l'installazione di .NET o Edge WebView2
11:05:26: Informazioni - CApp::MessageBoxSilentInstall(252) - Finestra di messaggio silenziosa (Risultato = 1) - È necessario essere connessi a Internet per scaricare e installare i seguenti pacchetti richiesti:
Runtime di Edge WebView2
11:05:26: Informazioni - CApp::SetExitCode(155) - Il codice di uscita è 40021 (chiamato con 40021)
11:05:26: Errore - CApp::InitInstance(1125) - Si è verificato un errore, ritorno dal programma di installazione.
11:05:26: Informazioni - CApp::ExitInstance(1681) - Contrassegna l'installazione dell'aggiornamento come completata nel registro.
11:05:26: Informazioni - CApp::ExitInstance(1695) - L'installazione dell'aggiornamento è stata contrassegnata come completata nel registro con il codice: 2
11:05:26: Informazioni - CApp::Remove_Reg_Uninstall(2087) - CApp::Remove_Reg_Uninstall
11:05:26: Informazioni - CApp::ExitInstance(1723) - Codice di uscita = 40021

Installazione manuale del pacchetto webview2
Distribuzione del pacchetto Citrix

Buona giornata
cdt
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