Agent connection lost
Published: September 2, 2026 - 11:28 AM
Good morning,
We have a workstation that is no longer communicating with the WAPT server.
I tried reinstalling the agent but it didn't change anything.
I tried the following command:
But I'm getting the following error:
The device has communicated with the server in the past; have you encountered this message before?
We have a workstation that is no longer communicating with the WAPT server.
I tried reinstalling the agent but it didn't change anything.
I tried the following command:
Code: Select all
watp-get register -fCode: Select all
C:\Program Files (x86)\wapt> wapt-get register -f
atgtrgse f2026-09-02 11:23:24,742 CRITICAL Unable to build status data for key host_capabilities: ValueError('error parsing asn1 value: ParseError { kind: UnexpectedTag { actual: Tag { value: 0, constructed: false, class: Universal } } }')
Using config file: C:\Program Files (x86)\wapt\wapt-get.ini
Registering host against server: https://wapt.XXXX
FATAL ERROR : error parsing asn1 value: ParseError { kind: UnexpectedTag { actual: Tag { value: 0, constructed: false, class: Universal } } }