Hello,

I haven't had a chance to check for any upcoming updates yet. But can we expect a fix for the problem mentioned above?

Sincerely,
William

Okay, great, thanks.
I'll keep an eye out for future updates.

You can try restarting the installation with the following command in an administrator command prompt:


`cd "c:\Program Files (x86)\wapt"`
`waptpython waptservice\service.py install`



Here is the command output:

Traceback (most recent call last):
File "waptservice\service.py", line 95, in
from common ...

You just need to find waptguihelper.pyd and rename the file to waptguihelper.pyd.old

, then restart the service


with `net stop waptservice`
and `net start waptservice`.




As I said in my previous messages, the problem is that the Windows service "waptservice" isn't installing...

Can you rename waptguihelper.pyd to waptguihelper.pyd.old?

The problem often comes from waptguihelper.pyd.

You can look for waptguihelper.pyd in the Wapt installation folder (it might be in two places).


I didn't understand where you wanted me to modify the file. In the folder...

sfonteneau wrote: ↑June 30, 2020 - 4:15 PM We had some issues with this in 1.8.1 but it seems better in 1.8.2, can you try it with 1.8.2?

Good morning,

Thank you for your feedback.
I just upgraded to version 1.8.2.7267 on both the server and client sides, but the problem remains the same.

Sincerely
William

I've just found the cause of my problem: I have a system environment variable "PYTHONPATH" that points to a business application directory.
If I edit it and replace the path with the WAPT installation path, or if I delete it altogether, when reinstalling Waptagent, the service...

Hello,

I did consider that. However, I have all the exclusions I found in another post configured in our antivirus software. Windows Defender is disabled.

I just noticed that a version of Python (2.5.2150) is installed on these 9 computers. Could that be the reason...?

Hello,

I'm having a problem on a few machines where I've installed the Wapt agent. These machines are running Windows 10 (Windows updates are up to date).
The agent installs correctly, both with waptdeploy via GPO and manually. However, the "reachable" status is not available in the console. Upon closer inspection...

Hello,

sorry for the late reply.
Thank you for your feedback; I hadn't thought about the Innosetup parameters.

Here's the command to enter for waptdeploy, in case it's helpful to anyone:

--hash=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --minversion=1.8.1.6756 --wait=15 --setupargs=/DIR="C:\Wapt"