Agent does not start on station

admgautier · June 2, 2022 - 09:01

Hello,

after several searches, I haven't found anything on this topic, so here's my problem:

The WAPT agent was successfully deployed via GPO, no issues there.
However, some agents don't start when the computer boots. We have to start this agent manually using the `runwaptservice` command line.

Do you know why this agent doesn't start automatically when the session is opened?

Thank you in advance for your help.

June 2, 2022 - 09:44

Never encountered this issue.

Is the waptservice running?

Is the service paused?

Is the service set to automatic?

Is the file C:\Program Files (x86)\wapt\waptservice\win32\nssm.exe present?

smandel · June 2, 2022 - 11:00

Hello,

I had this problem and it was caused by the "tis-schedule-wapt-upgrade-on-boot" package.
Once the task was removed, the problem was solved.

admgautier · June 2, 2022 - 4:27 PM

Hi Simon,

Yes, the Wapt Service agent is installed.

How can I tell if the service is paused? And in automatic mode?
Is the file C:\Program Files (x86)\wapt\waptservice\win32\nssm.exe present? YES.

Thanks @smandel, I'll look into that, but I don't know if the "tis-schedule-wapt-upgrade-on-boot" package is running.

I have to start the service from the command line for the agent to start.

Thanks in advance for your help.

June 2, 2022 - 5:07 PM

admgautier wrote: ↑June 2, 2022 - 4:27 PM How can I tell if the service is paused? And in automatic mode?

In services.msc

admgautier · June 2, 2022 - 5:13 PM

The agent isn't showing up in services.msc... so it hasn't started, which is normal since that was my initial problem.

On the old machines, there's no problem; the agent starts up correctly on startup. Not on the new ones, even though it's enabled in the "Startup" service in Task Manager.

June 2, 2022 - 5:19 PM

This means that when the WaptAgent installed, the "WaptService" failed to install.

I've seen this before when antivirus software blocks the nssm.exe file.

Nssm is a service manager in Windows.

nssm.exe has been used by viruses in the past, and as a result, some antivirus programs don't question this and block it.

However, nssm is not inherently dangerous; it all depends on what you run it.

admgautier · June 2, 2022 - 5:35 PM

What's strange is that nssm.exe is indeed present in the folder C:\Program Files (x86)\wapt\waptservice\win32\nssm.exe... so it must have installed correctly.

June 3, 2022 - 10:55

When Simon talks about installation, he means that the service is properly registered

Does it work if you launch the service from the command line (with elevated privileges)?

Code: Select all

net start waptservice

What's in the event viewer?

Denis

admgautier · June 3, 2022 - 4:37 PM

Hi Denis,

When I run `net start waptservice`, I get the message: "The service name is not valid" (see attached image).

To start the WAPT agent via cmd, I usually use `runwaptservice`, and I get the same error message, but the service starts.

I don't see anything unusual in the Event Viewer. Where should I look for any information?

Thanks for your help.

Anthony