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chaudebault
Messages: 5
Registration: Sep 29, 2022 - 3:29 p.m.

February 1, 2023 - 11:47

Good morning,
Since the server and agent update to version 2.3, I have one workstation (out of almost 200) that no longer connects to the server.
It kept appearing offline, so I removed it from the console.
I uninstalled/reinstalled the agent on the machine but it didn't help.
The service has started successfully on the workstation:

Code: Select all

Handles  NPM(K)    PM(K)      WS(K)     CPU(s)     Id  SI ProcessName
-------  ------    -----      -----     ------     --  -- -----------
    593      52    42520      61796              3608   0 waptpython
But I get this error when I run `wapt-get register`:

Code: Select all

Informer le serveur de l'inventaire de cette machine
Le serveur WAPT n'est pas disponible
Traceback (most recent call last):
  File "C:\Program Files (x86)\wapt\waptservice\service.py", line 1907, in run
    self.running_task.run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 710, in run
    self._run()
  File "C:\Program Files (x86)\wapt\waptservice\waptservice_common.py", line 1081, in _run
    raise Exception(self.summary)
Exception: Le serveur WAPT n'est pas disponible

Exception: Le serveur WAPT n'est pas disponible
Yet I can ping the server without any problem...
I tried without antivirus or firewall but it didn't change anything.

Do you have a solution to this problem?

Thank you in advance for your answers.
High
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