Hello,
I previously reported a problem with the Wapt to GLPI export (Wapt 2.3 to GLPI 10 via glpi-plugin-export-to-glpi10), but it turned out to be simply due to a misconfiguration on my part.
Today, I'm contacting you again because the export is indeed functional, but (yes, there's a but) not entirely.
Let me explain:
We have a network with 578 Wapt agents deployed on client workstations, and only 557 workstations are exported to GLPI. However, the export returns "OK" at the end of the audit.
Could you guide me in resolving this issue?
Thank you in advance.
Wapt export to GLPI
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
Hello,
in the console you can go to:
View -> Display preferences -> see the Audit Data tab
. In the Audit Data tab, you can search for GLPI.
Then, in the panel at the bottom, you have "Status" in the Value field.
You can drag this value into the columns on the left to identify potentially problematic machines.
Simon
in the console you can go to:
View -> Display preferences -> see the Audit Data tab
. In the Audit Data tab, you can search for GLPI.
Then, in the panel at the bottom, you have "Status" in the Value field.
You can drag this value into the columns on the left to identify potentially problematic machines.
Simon
-
vincent.moisan
- Messages: 20
- Registration: January 24, 2023 - 11:44
Hello,
thank you for your reply. The "drag and drop" function to add a column will be very useful; I wasn't aware of that trick.
I was already aware of this status, but I still can't explain why these machines are showing an import error while the others aren't.
Sincerely,
thank you for your reply. The "drag and drop" function to add a column will be very useful; I wasn't aware of that trick.
I was already aware of this status, but I still can't explain why these machines are showing an import error while the others aren't.
Sincerely,
-
sfonteneau
- WAPT Expert
- Messages: 2318
- Registered: July 10, 2014 - 11:52 PM
- Contact :
In case of an error, you'll see the GLPI server output just below "status," but it often doesn't provide much information.
In this case, you need to edit the package and run the audit in debug mode. The JSON might be the problem.
That said, some time ago I had a client with a similar issue; it wasn't the JSON but GLPI:
https://github.com/glpi-project/glpi/issues/14088
. For that client, we deleted the entire software inventory and resubmitted everything so it would work with GLPI.
Since you have support, you can contact us to look into this together.
In this case, you need to edit the package and run the audit in debug mode. The JSON might be the problem.
That said, some time ago I had a client with a similar issue; it wasn't the JSON but GLPI:
https://github.com/glpi-project/glpi/issues/14088
. For that client, we deleted the entire software inventory and resubmitted everything so it would work with GLPI.
Since you have support, you can contact us to look into this together.
