Firewall Problem

[David]

Hello,

I just returned from vacation and I've realized that your entire tranquil.it domain is unreachable, making it impossible to update anything through the store. I
have no problem accessing it from my phone.
When I run a traceroute, I stop at your firewall fwall-online.tranquil.it [195.154.18.1]. On my firewall, there's no problem; I can see the traffic flowing to you, but I'm not getting any packets back.
I only have a Discovery license with you and therefore no contract, but perhaps you could help me, as I use your product regularly for several workstations. Since

I don't want to expose sensitive information on this forum, perhaps you could contact me by email?

Sincerely.

[kguerineau]

Hello,

We use several lists of IP addresses exhibiting unusual behavior (brute force, DDoS attacks, etc.).

Your IP address is likely on one of them.

Among others, we use:
* https://raw.githubusercontent.com/duggy ... am_ips.txt
* https://raw.githubusercontent.com/stamp ... /ipsum.txt

I'll send you a private message for more information.

Kevin

[David]

Hello,

I apologize for the late reply.
My IP address doesn't appear in your lists.

Also, I can't seem to reply to you via private message (there's no 'reply' option)

. Regards,

David

[kguerineau]

Hello,

My private messages are normally open. If you're still unable to reply, I've sent you a contact email address via private message.

Regards,

Kevin

[David]

I can't do it (see attached image)