[SOLVED] WAPTWUA: Why does waptwua discard updates when Windows Update requests them?

Share your tips or issues concerning the WAPT Console or WAPT Agent here
Forum Rules
Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
Locked
User avatar
t.heroult
Messages: 307
Registration: December 8, 2020 - 10:13 AM

October 12, 2023 - 10:34

Hello,

I've noticed a serious problem with WUA.
On both PCs and servers, many updates are available and validated in WAPT, but the machines aren't requesting them (discarded). However, if Windows Update is run on the same machine, it immediately downloads the update.
As a result, our systems are far from up-to-date, even though the updates are available and validated in WAPT.

How can this be explained, and more importantly, how can this be fixed to ensure our systems are up-to-date?

Sincerely,
Tom
Last edited by t.heroult on Oct 12, 2023 - 3:36 PM, edited 1 time.
Server: WAPT Enterprise 2.6.1.17786 on Debian
Consoles: Windows 10 & 11
Infrastructure: Windows

Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

October 12, 2023 - 10:45

t.heroult wrote: Oct 12, 2023 - 10:34 On both PCs and servers, numerous updates are available and validated in WAPT, but the machines are not requesting them (DISCARDED)
Do you have an install_delay on the waptwua configuration?
User avatar
t.heroult
Messages: 307
Registration: December 8, 2020 - 10:13 AM

October 12, 2023 - 11:37

It depends on the machines, but on my DEV machines, I have "install_delay=None".

Moreover, it doesn't only concern the latest available updates.
Server: WAPT Enterprise 2.6.1.17786 on Debian
Consoles: Windows 10 & 11
Infrastructure: Windows

Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

October 12, 2023 - 12:07

Can you give us the Waptwua configuration of the machines that have the problem?
User avatar
t.heroult
Messages: 307
Registration: December 8, 2020 - 10:13 AM

October 12, 2023 - 12:52

I saw that apparently, the "None" option was generating errors in the logs.
I modified the configuration accordingly on a few machines, and the test is underway.

More to come in a few minutes...
Server: WAPT Enterprise 2.6.1.17786 on Debian
Consoles: Windows 10 & 11
Infrastructure: Windows

Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
User avatar
t.heroult
Messages: 307
Registration: December 8, 2020 - 10:13 AM

October 12, 2023 - 1:03 PM

Well, apparently that was it!
"install_delay = None" is not converted by WAPT and generates an error; it requires a numeric value followed by an h or a d.
In fact, I was misled by the online documentation which displays None as the default value.
Server: WAPT Enterprise 2.6.1.17786 on Debian
Consoles: Windows 10 & 11
Infrastructure: Windows

Did you know? When parrotfish undergo smoltification, their osmoregulation mechanism is reversed!
User avatar
sfonteneau
WAPT Expert
Messages: 2318
Registered: July 10, 2014 - 11:52 PM
Contact :

October 12, 2023 - 2:06 PM

Hmm, I understand the problem.
Indeed, the default value is None.

But if we put "None" in the wapt-get.ini file, it's the string "None" that can't be converted to the date format.

In fact, "None" shouldn't be included in the wapt-get.ini file, but the online documentation can be misleading... sorry about that.
Locked