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Stormshield Pack
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Community Forum Rules
* English support on www.reddit.com/r/wapt
* French community support is available on this forum
* Please prefix the topic title with [RESOLVED] if it is resolved.
* Please do not edit a topic that is tagged [RESOLVED]. Open a new topic referencing the old one.
* Specify the installed WAPT version, full version, and build number (2.2.1.11957 / 2.2.2.12337 / etc.) as well as the Enterprise/Discovery edition.
* Versions 1.8.2 and earlier are no longer supported. The only questions accepted regarding version 1.8.2 are related to upgrading to a supported version (2.1, 2.2, etc.).
* Specify the server OS (Linux/Windows) and version (Debian Buster/Bullseye - CentOS 7 - Windows Server 2012/2016/2019).
* Specify the OS of the administration/package creation machine and the machine with the problematic agent, if applicable (Windows 7/10/11/Debian 11/etc.).
* Avoid asking multiple questions when opening a topic, otherwise it may be ignored. If there are multiple topics, open separate topics, preferably one after the other and not all at the same time (i.e., do not spam the forum).
* Include code snippets, screenshots, and other images directly in the post. Links to Pastebin, Bitly, and other third-party sites will be systematically removed.
* As with any community forum, support is provided voluntarily by members. If you require commercial support, you can contact Tranquil IT's sales department at 02.40.97.57.55
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dcardon
- WAPT Expert
- Messages: 1932
- Registration: June 18, 2014 - 09:58
- Location: Saint Sébastien sur Loire
- Contact :
Hello Macira,
the Stormshield SSL VPN MSI has historically been quite poorly designed... The WAPT package attempts to correct these shortcomings. However, if you installed it manually, the installation reference is essentially only present in the local admin MSI database, hence the error message you mentioned: "local system doesn't recognize it." The MSI reference should be in the system MSI database, not the local admin one (fortunately, there aren't many poorly packaged programs...).
You could check with Stormshield to see if they have any documentation to resolve this issue. Alternatively, you can look at this page for inspiration on whether you can run a scheduled task as a local admin to initiate the uninstallation:
https://serverfault.com/questions/45884 ... op-session
https://www.scriptjunkie.us/2013/01/run ... -any-time/
If this is an urgent issue for you, you can contact support to create the package with you if you have purchased package creation support.
Sincerely,
Denis
the Stormshield SSL VPN MSI has historically been quite poorly designed... The WAPT package attempts to correct these shortcomings. However, if you installed it manually, the installation reference is essentially only present in the local admin MSI database, hence the error message you mentioned: "local system doesn't recognize it." The MSI reference should be in the system MSI database, not the local admin one (fortunately, there aren't many poorly packaged programs...).
You could check with Stormshield to see if they have any documentation to resolve this issue. Alternatively, you can look at this page for inspiration on whether you can run a scheduled task as a local admin to initiate the uninstallation:
https://serverfault.com/questions/45884 ... op-session
https://www.scriptjunkie.us/2013/01/run ... -any-time/
If this is an urgent issue for you, you can contact support to create the package with you if you have purchased package creation support.
Sincerely,
Denis
Denis Cardon - Tranquil IT
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