Wapt - Missing package following restoration

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Answer
clafon
Messages: 109
Registration: Nov 06, 2024 - 10:56

May 21, 2025 - 11:17

Wapt version: 2.6.0.17226 - Enterprise Edition
Server OS: Debian 12
Target operating systems: Windows Server 2019
Os Machine administration: Win server 2022

Good morning,

Due to a problem, we had to restore a server using Veeam. However, since the restore, the "General" tab on the WAPT administration console remains empty (whereas it was correctly populated before). We have proceeded to:
  • Update the inventory
  • Restart the Wapt service
But that doesn't change anything. Have we forgotten something?

Thank you
High
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dcardon
WAPT Expert
Messages: 1932
Registration: June 18, 2014 - 09:58
Location: Saint Sébastien sur Loire
Contact :
Contact dcardon

May 21, 2025 - 6:07 PM

Hi Cédric,

is the package inventory empty for all machines?

If you add a package to a machine with an empty inventory and force the installation, does it start working again?

The workstations update their inventory in a differential fashion to save bandwidth and server resources. There might be a bug there.

Regards,

Denis
Denis Cardon - Tranquil IT
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High
clafon
Messages: 109
Registration: Nov 06, 2024 - 10:56

May 22, 2025 - 09:32

Good morning,

not only on the restored machine.
We resolved the issue by following these steps:
  • Removing the machine from the Wapt administration console
  • Agent reinstallation
In the case of a Veeam restore (or other recovery software), is there a procedure to follow to ensure the machine restores itself automatically? up to date in wapt?
High
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